Empowering K-12 Staff With On-Demand Reporting

Hatboro-Horsham School District, Pennsylvania

Organization Profile

• Industry: School District
• Location: Horsham, Pennsylvania
• Number of Employees: 800+
• Students: 4,200+
• Tyler Client Since: 2025
• Tyler Products Used: School ERP Pro, Content Manager, Time & Attendance

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Challenges

Compared to their neighboring districts in the Philadelphia suburbs, Hatboro-Horsham School District (HHSD) has a close-knit, mom-and-pop feel. In a community where everyone knows your name, collaboration and support are inherent to the district’s culture. While that culture positions them well for effective adaptation to change, it can also mean one individual can have an outsized impact on district operations.

For 30 years, HHSD used the same financial and HR system, which was configured and managed by a skilled programmer at the district. “When he retired about three years ago, we quickly realized the magnitude of what he had been doing and how dependent every department was on his reporting expertise,” said Michelle Pollock, PIMS (Pennsylvania Information Management System) and business applications analyst at HHSD. Without this institutional knowledge, the district lost on-demand access to reports, and decision-making was slowed. “We needed to shift from reliance on one individual to a system that empowered departments to access and interpret their own data,” said Pollock.

Solution

For Hatboro-Horsham School District, connecting reporting, HR, and finance was critical. “Our goal was a true one-stop shop — a single system capable of supporting all core business functions effectively,” said Pollock. “We were looking for intuitive, user-friendly software with accessible, on-demand reporting capabilities.” The district found what they were looking for in Tyler’s School ERP Pro software.

Once they selected School ERP Pro, Pollock took a deliberate, hands-on approach to change management, working closely with Tyler to guide the district through a successful implementation. While she led the system configuration and documentation, she freed up other department leaders to evaluate processes, helping ensure the system was set up to support their real-life workflows. “After each implementation session, we collaborated, made necessary adjustments, and completed our action items. This approach led to deeper discussions and more thoughtful system design,” said Pollock.

From there, testing was key. “We conducted extensive testing with administrative staff before going live,” Pollock said. “They provided valuable feedback that led to important refinements and retesting.” Pollock’s work to keep users informed on updates and progress, plus giving them an active role in system testing, made the change to a new system more manageable for everyone. Pollock said, “One staff member initially said they might retire rather than learn a new system. They ultimately became one of our most proficient users — proof that the system is accessible and that support makes a difference.”

Results

Hatboro-Horsham School District experienced immediate improvements after implementing School ERP Pro. “Our biggest win has been empowering departments with real-time access to meaningful data,” Pollock said. “We transitioned from relying on one individual for reporting to having a system where multiple users can generate accurate, on-demand reports independently.” That instant access to reports saves the districts hours each day.

One of the district’s first initiatives was building a new chart of accounts, which they designed carefully to make searching intuitive while streamlining workflows and approval processes with budget control groups. This has driven efficiency and empowered users, while also strengthening internal controls and accountability. “Departments have greater visibility into their budgets, approvals are streamlined, and leadership can make data-driven decisions with confidence,” Pollock said.

Since adopting School ERP Pro, Pollock has gained confidence in the district’s readiness for future challenges. “The ability to easily gather accurate data from multiple sources is critical for any district,” she said. “Funding requirements and reporting criteria continue to evolve. Having a system that allows us to pull in new data elements and adapt reporting quickly ensures we remain compliant and strategic. We are now positioned to scale and respond to change efficiently.”

With all these successes, maintaining HHSD’s mom-and-pop character was paramount. Pollock said, “Most importantly, we successfully modernized our operations without disrupting our close-knit district culture. That balance between innovation and stability is something we are very proud of.”