E-Book: AI for Impact: Proven Results for Government

Artificial intelligence (AI) has captured enormous attention. In government, leaders are gaining clarity on the barriers and opportunities as they work to use AI with confidence. Agencies are moving beyond pilots and using AI to measurably address real challenges. Unlike many early private-sector initiatives that stalled or failed to scale, governments are approaching AI with discipline: starting with real problems, practical use cases, and clear guardrails.

This e-book from Tyler Technologies highlights where AI is making a difference now and how agencies are putting it to work effectively. Examples from across the country show how AI strengthens daily operations, improves insight, and helps residents find what they need more quickly.

By applying the same deliberate approach used in other modernization efforts — such as strong data governance, incremental pilots, and open communication — agencies can use AI to work smarter and build public trust. The outcome is a more informed, efficient, and resident-focused public sector that can use AI with confidence today and be ready for what comes next.