My Civic Service Requests Pro

My Civic Service Requests Pro empowers your community members with an avenue to report issues or submit requests 24/7/365, and gives your staff the tools they need to easily track, manage, and respond to issues and service requests.

  • Create custom issue types and workflow
  • Enable citizens to report issues via desktop, mobile, or social channels
  • Receive, manage, and resolve issues anytime, anywhere
  • Map incidents and route field staff
  • Update residents of issue status and resolutions
  • Offer two-way communication with citizens
  • Create reports and dashboards

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