Resilient by Design: How Technology Supports Government

Resilience is no longer just about recovery. For today’s governments, resilience means being ready for anything — cyberattacks, natural disasters, regulatory change, budget pressures, or even evolving resident expectations. Technology helps public sector leaders act faster, serve smarter, and build stronger communities before, during, and after disruption.

This e-book from Tyler Technologies explores how cloud infrastructure, data strategy, and artificial intelligence (AI) work together to boost resilience across operations, the workforce, and the resident experience. Through real-world examples and a 2025 survey of county leaders, we highlight the key tools, mindsets, and investments that help governments deliver essential services without interruption.

From Indiana’s AI-powered Resident Assistant to New Jersey’s AI-augmented field inspections, modern technology is helping agencies save time, maximize resources, and respond with agility. Resilience isn’t just about reacting to disruptions. It’s about the technology infrastructure and insight to adapt to constant change — and being ready to capitalize on new opportunities as they arise.