Empowering Residents With Convenient Payment Options

To support the needs of their growing population and maximize office efficiency, the city of Antioch implemented modern utility payment options through ERP Pro. Since they began to offer these payment solutions, the city has:

  • Completed a comprehensive Utility Billing adoption campaign in partnership with Tyler Technologies.
  • Increased customer use of self-service payment options, including IVR and Text-to-Pay, by 10% within three months.
  • Empowered customers with payment options to help them keep up with their water bills, cutting average monthly shut-offs in half.           

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