Resident-First Digital Transformation in State Government

Explore how leading states are adopting a resident-first mindset to modernize digital services and improve outcomes, with a spotlight on Indiana’s use of an AI-powered virtual assistant and expanded single sign-on to streamline access. Featuring new research from the Center for Digital Government, this session highlights key trends like AI as a decision-support tool, the role of cloud in scalability and integration, and the importance of governance and trust, while offering practical strategies to overcome barriers and drive lasting transformation.