Why Tyler: How Rich Elevates CAD With Real-World Insight

Rich McQuade brings decades of experience as a volunteer firefighter, EMT, and 911 dispatcher to his work as a Senior Product Owner at Tyler Technologies.

Hear how his firsthand knowledge guides the design and evolution of Enterprise CAD tools that support the safety and efficiency of first responders. From mass casualty incidents to everyday workflows, Rich ensures Tyler’s solutions truly meet the needs of the people who rely on them.

The Why Tyler series highlights Tyler team members with real public safety experience and how they use it to shape the tools agencies rely on every day. Each story shows how firsthand insight leads to smarter, more reliable solutions and safer communities.

Why Tyler: Meet other Tyler team members who are turning real-world experience into innovation.

Explore more of the Why Tyler series here.