The Marion Area Multi-Agency Emergency Telecommunication Center (METCOM) is located in Woodburn, Oregon. It provides emergency dispatching services to the 36 communities located within Marion County and portions of Linn and Clackamas County.
METCOM provides emergency call taking and dispatch services to the following:
Marion County is the fifth-most populous county within the state of Oregon with more than 315,000 residents over 1,194 square miles. METCOM also provides dispatching services for more than 4,500 square miles of dense forest land.
In keeping this population safe, METCOM uses New World Enterprise Computer Aided Dispatch (CAD), Law Enforcement Records Management, Mobile Messaging, and Field Reporting software from Tyler Technologies.
Like many public safety answering points (PSAPs) in the country, the two dispatch centers in Marion County were consolidated into one to form METCOM. At the same time, these dispatch centers were already in the process of upgrading their computer aided dispatch (CAD) software.
This upgrade was a result of a need for a CAD system with modern functionality that could meet the needs of METCOM and improve deficiencies with the current CAD software, which included:
Officials with METCOM decided that to better serve the 29 police, fire and EMS agencies it dispatches for, they needed to upgrade their CAD software.
In 2011, METCOM upgraded to Tyler's New World Enterprise CAD to meet the needs of the community and improve response times.
This upgrade took METCOM from a DOS-based system with minimal functionality regarding mapping, routing, data and information sharing to a user-friendly, Windows-based technology with embedded Esri mapping technology, which helps dispatchers view available resources for better responses.
By implementing New World Enterprise CAD, METCOM now experiences the following benefits:
"New World Enterprise CAD is a forward-thinking piece of technology that meets the needs of our agency," METCOM director Gina Audritsh said. "Its flexibility, mapping capabilities, and ease of use help us streamline workflow and processes so that we can send a faster, better response to those in need."
When dispatchers have software that meets current and future needs, they are better able to send a faster, data-driven response.. To do this, they rely on their public safety software to help them gather intelligence, streamline processes, and increase efficiency.
Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated software designed to help public safety personnel save lives, time and money.
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New World public safety software from Tyler offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency. Online Contact Form »NewWorldInfo@tylertech.com248.269.1000