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Record and track incidents, non-emergency calls and service requests
Citizens expect their local government to provide easy access to services and respond to incidents and requests for service in a timely, cost effective, and efficient way. Tyler Incident Management, a
Web-based solution, is a versatile and effective tool that adapts to
the incident management needs of your organization.
Tyler Incident Management provides versatile incident reporting with pre-defined and customizable Microsoft® SQL Server® Reporting Services (SSRS) reports. This enables users to measure, gauge, and assess trends in the volume, type, and frequency of incidents. Data is easily compiled and produced in easy-to-read, comprehensive reports.
See how the Village of Bensenville, Illinois increased efficiency and improved customer service with Tyler Incident Management.
With Tyler’s rich portfolio, you can enhance your Tyler Incident Management software solution by integrating it with other products such as:
Tyler Munis® — Tyler Incident Management interfaces directly with corresponding ERP applications such as Munis Work Orders, Permits Complaints/Violations and Citizen Self Service. This seamless integration saves time by eliminating redundancy and decreases the potential for double-keying errors.