Tyler Incident Management

Tyler Incident Management for the Public Sector

Tyler Incident Management Software the Public Sector

Record and track incidents, non-emergency calls and service requests

Citizens expect their local government to provide easy access to services and respond to incidents and requests for service in a timely, cost effective, and efficient way. Tyler Incident Management, a Web-based solution, is a versatile and effective tool that adapts to the incident management needs of your organization.

  • Record and track incidents and requests for service in accordance with your specific policies and procedures.
  • Provide citizens with greater and more convenient access to services. 
  • Reduce the use of 911 emergency number systems for non-emergency calls.
  • Manage non-emergency inquiries, complaints and service requests more effectively.

Tyler Incident Management provides versatile incident reporting with pre-defined and customizable Microsoft® SQL Server® Reporting Services (SSRS) reports. This enables users to measure, gauge, and assess trends in the volume, type, and frequency of incidents. Data is easily compiled and produced in easy-to-read, comprehensive reports.


Benefits for Local Government

  • Convenient to use
  • Easy access to city services
  • Citizens have a direct line to report community issues
  • Reduces misuse of 911 emergency call system
  • Efficiently handles citizen inquiries, complaints and service requests
  • Seamless integration with Munis®
  • Citizens see their tax dollars working for them

Watch the Video

See how the Village of Bensenville, Illinois increased efficiency and improved customer service with Tyler Incident Management.


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Extending Functionality through Integration

With Tyler’s rich portfolio, you can enhance your Tyler Incident Management software solution by integrating it with other products such as:

Tyler Munis® — Tyler Incident Management interfaces directly with corresponding ERP applications such as Munis Work Orders, Permits Complaints/Violations and Citizen Self Service. This seamless integration saves time by eliminating redundancy and decreases the potential for double-keying errors.