Record and track incidents, non-emergency calls and service requests
Tyler Incident Management, a Web-based solution, is a versatile and effective tool that adapts to the incident management needs of public sector organizations such as municipalities and school districts. It easily records and tracks incidents and requests for service in accordance with the specific policies and procedures of your city or school.
Tyler Incident Management for Government allows local government offices to provide citizens with greater and more convenient access to services while responding to incidents and requests for services in a timely, cost effective and efficient way. With Incident Management, you can more effectively manage non-emergency inquiries, complaints and service requests.
Tyler Incident Management for Schools provides the tools necessary for school and transportation professionals to easily record and manage all student incidents occurring at school or on the bus. By recording, tracking and monitoring each event, you can identify larger issues and to ensure that each incident is addressed and acted upon accordingly.
Tyler Incident Management’s clean user interface makes it simple to report and track incidents. Create a new incident, search for an existing incident or run reports immediately. Built with the latest technology, this solution is mobile-friendly and fast. Tyler Incident Management provides versatile incident reporting with pre-defined and customizable Microsoft® SQL Server® Reporting Services (SSRS) reports. This enables users to measure, gauge, and assess trends in the volume, type, and frequency of incidents. Data is easily compiled and produced in easy-to-read, comprehensive reports.