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Ouachita Parish, Louisiana has a population of 153,720 in a 631 square mile area. The parish encompasses the cities of Monroe and West Monroe, towns of Richwood and Sterlington, and the census-designated communities of Bawcomville, Brownsville, Calhoun, Claiborne, Lakeshore, and Swartz.

To keep the residents of Ouachita Parish safe, Ouachita Parish 911 and its affiliated agencies including the sheriff's Office, police and fire departments use New World Enterprise computer aided dispatch (CAD), Law Enforcement Records Management, Mobile Messaging, Field Reporting, Fire Records, Fire Mobile, and Decision Support software from Tyler Technologies.

The Challenge

Prior to using New World, communication between public safety personnel in Ouachita Parish was limited to radio transmissions. Without a GIS-based CAD system, dispatchers and first responders relied solely on radio transmissions to determine where first responders were located. This caused difficulties in routing to calls for service and tied up radio channels during major incidences.

In addition to communication issues, none of the systems used by dispatchers, first responders, sworn officers and civilian staff were automated, which resulted in numerous handwritten reports. To keep track of and access these reports, first responders were required to carry binders with them at all times.

Public safety officials and end users wanted a system that could offer the following:

  • One common software platform for the communication center and all law enforcement, fire and EMS agencies
  • Robust GIS capabilities within CAD for better routing and navigation
  • Mobile capabilities for better communication in the field

The Solution

In 2012, officials with Ouachita Parish 911 and its affiliated agencies purchased New World public safety software from Tyler Technologies.

The Results

Through implementing New World solutions, the 911 center, sheriff's office, police and fire agencies in Ouachita Parish now experience the following benefits:

  • More information is available to first responders in the field
    • Mobile units in police and fire vehicles provide first responders with up-to-date CAD narratives, allowing for direct access to all information dispatchers have regarding a call for service
    • Instant access to NCIC history through mobile data terminals allows for first responders to pull vital information while on the scene, which increases the safety of first responders
    • Patrol officers can query names and locations for access to prior history information relating to specific scenarios
      • This increases safety and reduces time spent communicating with dispatch and/or traveling to the police station for access to records
    • Information regarding high-priority calls is available instantly, which saves time on the scene and prevents first responders from having to communicate with dispatch via the radio
    • With call type history of an address, first responders stay safer on the scene
  • All users are connected through the system
    • Chat functionality in New World Mobile allows for multi-agency communication among users, decreasing radio transmissions
    • Information flows seamlessly between agencies and jurisdictions, streamlining responses and improving accuracy
  • Map-based CAD and mobile provides all first responders with instant information regarding location of a call for service regardless of jurisdiction
    • Any road blocks or closures are shown instantly, allowing for first responders to reroute to the scene
    • Map capabilities in mobile help first responders get to the scene without calling dispatch
    • First responders arrive better prepared with knowledge of the location and its surroundings before arrival

'With this system, communication between agencies is flawless, ' Corporal Chris Florey, Monroe Police Dept., said. 'New World helps increase self sufficiency and provides us with the information we need for faster, safer response. '


With robust communication, information sharing, and mapping capabilities in New World, dispatchers and first responders have the tools they need to provide the residents of Ouachita Parish with quality public safety services.

Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated solutions designed to help public safety personnel save lives and improve efficiencies.

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