Support

Tyler Product Support

Helping you maximize performance and minimize costs

Your success goes well beyond having the right technology in place. True long-term success means being able to leverage that technology investment over the long term. From innovative software solutions — designed and delivered specifically for the public sector — to providing hands-on training and client support, we're here at every turn to help you maximize performance and minimize costs.

Our software support services are designed to answer questions, resolve issues and ensure your Tyler products are running at peak performance. No matter what you need, we're here to guarantee timely resolution of all your support issues.

Support Service Options

For your convenience, we offer multiple channels for assistance:

  • Live, U.S.-based telephone support on our toll-free hotline — the recommended avenue to receive assistance with priority, critical and complicated support issues
  • Online product support with access to documentation, GoToAssist® for direct, remote access to your system by support personnel, and Online Support Incidents, where you can enter and track support tickets via the Web
  • Tyler Community, a user-driven software support community, available 24/7/365.
  • Web chat tools that allow you to chat online with support representatives in real time to get assistance with Tyler products.
  • Virtual support enabling our technical support team to view your system's setup, diagnose problems and assist with screen navigation over a fully secure, encrypted Internet connection.

At Tyler, we view our relationships with clients not just as vendors — but we truly partner with you to ensure you have everything you need for success. It is this level of commitment that's helped us maintain a client retention rate of approximately 98 percent over the years. And it is this level of commitment we bring to you — every day.