We know it’s not enough to simply deliver the best technology solutions — which is why we back our software applications with a full suite of services, starting with data conversion and implementation and continuing through ongoing technical support, training, and consulting.

Starting on the Right Foot With Implementation Services

From system setup and configuration to data conversion and complete end-user training, our expert staff ensures your software is delivered and implemented on schedule and within budget. That's more than a goal for Tyler. It's an expectation.

Our proven implementation process is based on three important areas: experience, people, and sound methodology.

  • Experience matters. With thousands of successful implementations for public sector clients of all sizes, we produce outcomes that exceed expectations.
  • People make the difference. Everyone who touches an implementation project is a Tyler professional who has deep knowledge of the product they are implementing.
  • Sound methodology. Our certified teams follow the principles of the Project Management Institute (PMI), a recognized leader in the science of project management.

Training How and When You Need It

When it comes to learning new technology, one size does not fit all. That's why we customize our training services to meet your exact needs. Having the right training not only maximizes your staff's use of Tyler products, but competence also creates confidence.

  • Data Academy delivers on-site data analytics training and workshops.
  • Group Training brings clients together for seminars across the nation.
  • Onsite Training combines classroom-style and hands-on practice.
  • Online Tyler Community puts answers and insights at your fingertips.
  • Tyler Connect is our premier annual user training and networking event.
  • Tyler University provides formalized online training programs.

Ongoing Professional Product Support

True long-term success means being able to leverage that technology investment over the long term. Our software support services are designed to answer questions, resolve issues, and ensure your Tyler products are running at peak performance.

  • Live U.S.-based telephone support through a toll-free hotline
  • Online Tyler Community, a user-driven software support community
  • Web chat and virtual support tools for quick, real-time virtual assistance

What Clients Say

Tyler clients succeed every day because they have a partner they can rely on.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities