IT Helpdesk Specialist (Temporary Position)

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The IT Specialist supports the technological needs of Tyler’s employees in the areas of advanced helpdesk issues including hardware and software support.

 

Responsibilities

  • Provide end-user support for Tyler’s internal customers via telephone, email, remote control and in-person.
  • Install and maintain Tyler approved software.
  • Troubleshoot and repair hardware issues related to computers.
  • Document customer interactions and issue resolution using appropriate helpdesk tracking system.
  • Configure, maintain, and troubleshoot printer related issues.
  • Proficient with use and repair of all Microsoft Operating Systems, Microsoft Office Applications and computer threat detection and removal.
  • Troubleshoot initial network connectivity and VPN issues.
  • Possess a basic understanding and ability to troubleshoot basic network issues related to DHCP and DNS.
  • Possess a basic understanding and ability to troubleshoot issues related to Active Directory, Exchange and Server Operating Systems.
  • Provide assistance to any other department as needed.

Qualifications

The IT Specialist must be able to:

 

  • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical.
  • Adapt to changing products, technologies and environments in support of customer needs.
  • Work in a networked environment with a basic understanding of network principles and configuration including LAN, WAN, DNS, DHCP and VPN.
  • Assess the complexity of an issue and escalate more critical issues to SR. IT Specialists.
  • Organize work, establish priorities, and handle multiple tasks coming from various sources.
  • Meet deadlines and resolve issues with minimal supervision.
  • Take ownership for troubleshooting and resolving client issues outside direct area of responsibility.
  • Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Provide seamless integration to department and company resources from a customer perspective.
  • Bachelor’s degree in computer science or equivalent experience or certification
  • Typically requires at least 3 years’ IT experience in a business environment
  • IT certifications such as AWS, MCP, Network+ and/or CCENT a plus
  • Demonstrated or has previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment
  • Good interpersonal and communication skills
  • Demonstrated customer service skills
  • Ability to work independently and in a team environment
  • Ability to work in a networked environment and an understanding of network principles and configuration including DNS, DHCP, LAN, WAN and VPN
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment
  • Demonstrated ability to maintain a positive, professional attitude
  • May be required to lift 30 pounds on a weekly basis and bend and work in restrictive spaces such as under desks

 

Support various corporate needs, both internally and externally, across the company. From Marketing to Finance to IT and Human Resources, you can work on Tyler-wide initiatives to support our employees, clients, stakeholders, and the public sector.

Location

Yarmouth, Maine

Travel

0-5%

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Requisition Number:2020-529

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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