Software Support Intern

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Do you possess a passion for people and technological affinity? Join the Tyler Technologies team!

This role provides an opportunity to learn basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.

 

Responsibilities

If you have the following competencies, we want to talk to you:

 

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box.
  • Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily
  • Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
  • May submit client issues to development team for resolution as
  • Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment
  • Performs other duties as

Qualifications

  • Excellent interpersonal
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate
  • Strong organizational
  • Effective analytical ability, particularly in a technical
  • Excellent written and verbal communication
  • Knowledgeable with Microsoft
  • Knowledge and understanding of software development tools a

Location

Remote

Colorado Code of Regulations 7 CCR 1103-13 Disclosure

Salary will generally fall between $12 - $15 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Requisition Number:2021-825
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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