Cloud Services Analyst

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The Analyst also provides second-tier support for on-premises and cloud-native internal environments, systems, and escalated client issues, contributing to the stability, reliability, and usability of Tyler’s internal tools and platforms.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location

Lawrenceville, Georgia

Travel

0-5%

Responsibilities

  • Collaborate with Technical Support, Sales, Development, and Implementation teams to validate and promote the stability of new releases.
  • Stay current with Tyler’s evolving technology landscape, including security, deployment, integration, infrastructure, observability, and compatibility.
  • Provide service desk support for internal teams and tools, including ECHO, Tyler Deploy, and client environments.
  • Utilize tools and technologies such as AWS resources, Terraform, PowerShell, GitHub, Datadog, Octopus Deploy, Keycloak, and Atlassian tools (Confluence and Jira).
  • Administer Windows servers and Microsoft SQL databases.
  • Maintain clear, accurate, and up-to-date documentation for internal stakeholders.
  • Participate in an on-call rotation.
  • Pursue ongoing professional development and relevant certifications to enhance technical expertise.
 

Qualifications

 
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • 1–2 years of professional experience in technical support, IT systems administration, DevOps, or familiarity with Tyler Enterprise ERP products, with demonstrated aptitude for technical analysis and problem-solving.
  • Strong communication skills, with the ability to engage both technical and non-technical audiences.
  • Familiarity with observability platforms and cloud-native technologies (e.g., Datadog, AWS).
  • Familiarity with scripting languages, infrastructure as code, and Git-based source control (e.g., Terraform, PowerShell, GitHub).
  • AWS Cloud Practitioner certification preferred.
  • Knowledge of Agile development methodologies, with experience using tools such as Jira.
  • Experience with ticketing systems, such as Microsoft CRM.
 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2026-8211


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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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