Client Experience Advocate

Apply Online

Overview

The Client Experience Advocate is a client support role, serving as the first point of contact for client questions, issues, and service needs.  Advocates deliver responsive, high-quality support while building foundational knowledge across My Civic and integrating teams.  Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. 

Location

Manila, Philippines

Travel

0-5%

Responsibilities

What You’ll Do
As a Client Success Advocate, you will:
  • Serve as a trusted point of contact for clients, providing inbound support and guidance for Tyler’s Citizen Engagement mobile applications.
  • Advocate for client success by troubleshooting issues, answering questions, and ensuring a positive user experience.
  • Build strong client relationships through clear, professional, and empathetic communication.
  • Analyze data reports, forms, and web-based technologies based on your level of training and experience.
  • Accurately document, track, and update client cases using Tyler’s client management system.
  • Collaborate with internal teams and escalate issues to the development and/or product teams when needed.
  • Perform quality assurance testing for application updates and enhancements, ensuring functionality and performance meet requirements.
  • Create and maintain support documentation and knowledge resources.
  • Continuously expand your technical skills and product knowledge across Tyler solutions.
  • Follow all company policies, including safety, ethics, equal employment opportunity, and anti-harassment standards.
  • Become a Subject Matter Expert in My Civic and the Client Management System.
  • Perform additional duties as assigned.

Qualifications

What We’re Looking For
  • Excellent interpersonal skills and a genuine passion for helping clients succeed.
  • Strong problem-solving and decision-making abilities, with experience troubleshooting basic to moderate technical issues.
  • Clear, confident written and verbal communication skills.
  • Strong organizational and analytical skills, especially in a technical environment.
  • Ability to thrive in a collaborative, goal-driven team.
  • Proficiency with Microsoft Office.
  • Ability to work onsite at the Metro Manila office at least two days per week.
  • Availability to work a 9:00 PM – 6:00 AM PHST schedule.
 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Apply Online

Requisition Number:2026-8649
#INDSS

#LI-Hybrid
#LI-NT1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us