CX Senior Director, Systems & Tools

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This is a highly visible senior CX leadership role, responsible for driving enterprise-wide priorities across Tyler’s divisions and functions, with a strong focus on strategic alignment and measurable impact. Leads the CX technology roadmap and platform strategy for Tyler. This role drives system unification and optimization across Support, Client Success, and Professional Services, supporting the One Tyler delivery model and enhancing the digital client journey.
 

Key Responsibilities

  • Own systems roadmap supporting CX (e.g., CXone, CRM, client portal, AI support).
  • Partner with IT to ensure interoperability and adoption across all divisions.
  • Lead tool optimization initiatives that reduce friction and improve service consistency.
  • Govern platform rollout and user training aligned with strategic initiatives.
  • Monitor system usage and user feedback to drive continuous improvement.
 

Location

Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas

Qualifications

  • Bachelor’s degree in Information Systems, Business, or similar.
  • 8+ years of experience managing enterprise systems or platforms in support environments.
  • Familiar with CX platforms, integration design, and stakeholder collaboration.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-7260


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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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