CX Senior Director, Training & Skills Development

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This is a highly visible senior CX leadership role, responsible for driving enterprise-wide priorities across Tyler’s divisions and functions, with a strong focus on strategic alignment and measurable impact. This role leads the CX learning and enablement strategy for Tyler, ensuring all teams across divisions are trained, equipped, and empowered to deliver consistent and exceptional client experiences. Responsible for competency frameworks, performance coaching, and professional growth pathways.
 

Key Responsibilities

  • Develop and manage a CX capability framework that aligns learning to Tyler’s service excellence goals.
  •  Implement onboarding, upskilling, and leadership development programs for CX professionals across Support, PS, and Client Success.
  • Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency.
  • Partner with business unit leaders to tailor development plans based on metrics and client feedback.
  • Ensure training solutions drive measurable improvements in customer satisfaction and employee performance.
  • Cultivate a culture of continuous learning and peer-to-peer enablement.
 

Location

Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas

Qualifications

  • Bachelor’s degree in Education, Organizational Development, or related field (Master’s preferred).
  • 7+ years leading training/enablement teams, ideally in SaaS, tech, or services.
  • Experience designing high-impact, measurable learning programs at scale.
  • Strong stakeholder engagement and communication skills.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-7257




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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