Operations Analyst - Professional Services

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The Operations Analyst supports the operational activities of the Professional Services Project Management Office (PMO) within the Public Safety division. This role provides internal operational support for software implementation and delivery projects, ensuring accuracy, consistency, and compliance across project setup, financial processes, and lifecycle governance. The Operations Analyst maintains critical project data, supports billing and revenue processes, and contributes to operational quality and efficiency across the Professional Services organization.
 

Location

Troy, Michigan

Travel

0-5%

Responsibilities

Project Setup and Lifecycle Administration
  • Create and update project records, contracts, and amendments within Tyler’s Professional Services Automation (PSA) solution.
  • Maintain professional services backlogs, forecasts, and resource‑aligned project data.
  • Ensure completeness and accuracy of project attributes, schedules, and system configurations across operational systems.
  • Maintain and update knowledge items, process documentation, and internal operational records within the PSA and supporting tools.
Billing and Financial Operations
  • Validate project setup and billing schedules in Tyler’s billing/ERP system.
  • Initiate client billing in accordance with contract terms and revenue recognition policies.
    Process and document change orders, coordinating updates across the PSA, billing systems, and financial stakeholders.
  • Support accurate revenue recognition through ongoing audits, discrepancy resolution, and collaboration with Finance and Accounting teams.
Governance, Auditing, and Compliance
  • Perform periodic project audits to ensure data integrity, billing readiness, operational compliance, and adherence to PMO standards.
  • Run contract audit reports, analyze exceptions, identify root causes, and coordinate corrective actions.
  • Administer the internal non‑bill process, ensuring all required documentation and approvals are completed.
  • Conduct project closeout activities, including validation of deliverables, documentation, and financial completion.
Operational Support and Continuous Improvement
  • Serve as a resource for project managers and delivery teams regarding PSA workflows, system usage, project setup, and operational policies.
  • Support continuous improvement initiatives focused on operational efficiency, system utilization, process quality, and governance.
  • Assist in developing operational dashboards, metrics, and scheduled reporting as required by leadership.
  • Participate in PMO governance activities, internal controls, and compliance efforts.
Knowledge, Skills, and Abilities
  • Solid understanding of project financial processes including billing, revenue recognition, and contract management.
  • High level of accuracy and attention to detail in data entry, validation, and documentation.
  • Analytical and problem‑solving ability sufficient to interpret data, investigate discrepancies, and recommend solutions.
  • Ability to manage multiple priorities and deadlines in a dynamic environment.
  • Effective written and verbal communication skills for collaboration across teams.
  • Ability to learn and navigate Professional Services Automation, billing, and operational systems.

Qualifications

  • Bachelor’s degree in business or related field or equivalent work experience in project support role, business analysis, or administrative and client support.
  • Proficiency with Microsoft Office 365 tools, including Excel, Word, SharePoint, Outlook, and Teams.
  • Experience with project accounting, professional services operations, or PMO functions preferred.
  • Experience using PSA solutions, ERP systems, and/or billing platforms preferred.
Working Relationships
This position works closely with Project Managers, Professional Services leadership, Finance and Accounting, Sales Operations and Contract Management, and PMO stakeholders and internal delivery teams.
 
Working Conditions
Work is performed in a professional office environment with extensive use of business applications and collaboration tools. Collaboration with cross‑functional teams is frequent, and workload fluctuations may occur due to billing cycles, audits, and project demand.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $62,879 - $85,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2026-8760




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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