See Below for Answers to Common Inquiries and Topics

Click the question below to get answers to your questions.

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I am a resident (not a Tyler client?) who has a question about a Tyler app or service processing fee.

App or Product Access: Please contact your government or school district organization directly for help or questions with Tyler apps or products. If necessary, they will reach out to us for client support.

Appointment Rescheduling: If you need to schedule, reschedule, or cancel your government service appointment (e.g., driver's license renewal, incarceration visitation, etc.), please contact that agency directly.

Online Payments or Public Portals: Please contact your government or school district organization directly. If necessary, they will reach out to us for client support.

Service Charges or Processing Fees: If you see a service or processing charge from "Tyler Technologies," “eGov,” or "NIC" after making an online payment for a government service (e.g., water bill, traffic ticket, vehicle registration renewal, etc.), your government agency uses one of our products. If you have any questions about the charge, please contact that agency directly.

I need to request an invoice or a W9.

Please contact our accounts receivable team.

I need to inquire about employment verification.

Lenders and Third-Party Verifiers: Access employment and income verifications through our vendor, EmpInfo. The employee will need to generate a unique authorization code for you to be able to access their income information through EmpInfo’s portal.

Tyler Employees: Visit the Employee Verifications page on Tyler’s intranet to learn more.

I am a journalist wanting to get in contact with Tyler’s media team.

Submit your request by filling out the Media Inquiry Form

I would like to request a donation or sponsorship from Tyler.

Thank you for your interest. The Tyler Foundation does not support any external donation solicitations and is focused on supporting our national partners and local cause committees.

I want to learn more about partnering with Tyler.

Thank you for your interest in working with Tyler Technologies. In order to direct your request to the appropriate team, please complete our partner form. Once completed, the applicable team will review and reach out if there is interest in pursuing a relationship.

I am interested in a career at Tyler.

Visit our careers page to explore the latest job openings and apply.

I would like to get information on product quotes, RFPs, REFQs, or product demos.

Thank you for your interest in Tyler’s products. Please contact our business development team.

I want to reach out to client support.

Visit our client support page to connect with a support representative.

Note: This is for Tyler clients only. If you are having trouble with a Tyler product or app, please contact your government or school district organization directly.

I still can’t find what I am looking for …

Tyler Offices

Corporate Headquarters
5101 Tennyson Parkway
Plano, Texas 75024
972-713-3700

All Other Offices

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities