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Work Order Management That Works for Small Governments

Digital job management tools help public works crews complete tasks efficiently and on time. By integrating jobs with Asset Management Pro and GIS mapping. Work Orders eliminates paper tickets and spreadsheets, giving supervisors and crews the visibility they need to stay on track and within budget.

  • Create and assign jobs with built-in cost and time tracking for better accountability.

  • Track crews, materials, and equipment usage in real time, ensuring accurate records and efficient resource allocation.

  • Receive automatic alerts for jobs that exceed time or budget limits, helping supervisors address issues quickly.

  • Integrate with Asset Management and GIS for seamless coordination, reporting, and visibility across departments.

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Smart Work Order Management

Ensure every job moves quickly and accurately from request to completion with digital tools that keep staff and contractors on the same page. Work Orders eliminates manual paperwork, reduces delays, and ensures accountability at every stage.

  • Generate and assign digital work orders instantly with all the details for faster, more accurate work.
  • Capture labor hours, materials, and equipment usage automatically as jobs progress, providing accurate cost tracking and simplifying reporting.
  • Keep supervisors, field crews, and contractors aligned with role-based dashboards that highlight their specific tasks, deadlines, and priorities.

Integrated Work Order Oversight

Tie work orders directly to assets, GIS, and resident requests for full visibility into operations. With connected data and dashboards, leaders can plan smarter, reduce equipment downtime, and allocate resources where they’re needed most.

  • Link every job to mapped assets or infrastructure for better planning, so staff can see exactly where work is needed and how it connects to long-term maintenance.
  • Monitor recurring maintenance schedules to stay ahead of potential failures, extending the lifespan of equipment and infrastructure.
  • Use dashboards to identify bottlenecks, overdue work, and budget overruns, ensuring issues are addressed before they become costly problems.

Field-Ready Job Efficiency

Mobile-friendly tools empower public works crews to stay productive in the field and reduce wasted trips back to the office. Real-time updates improve accuracy, accountability, and communication across teams.

  • Update job status, add notes, and upload photos directly from mobile devices, ensuring supervisors have up-to-date information on progress and issues.
  • Record time, materials, and crew activity instantly for more accurate reporting, reducing discrepancies and improving budget oversight.
  • Sync updates with office staff in real time, giving supervisors visibility into field operations and enabling faster adjustments when priorities shift.
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Powerful Permitting & Licensing Tools That Work Together

Collaborator Portal

Contractors and developers can view permits, pay fees, respond to comments, and track inspections — without calling your office.

Public Portal

Residents can look up addresses, view public data, pay fees, and submit requests anytime.

Request Manager

Route resident and staff requests to the right department and automatically escalate if deadlines are missed.

Integrated GIS

Validate addresses, map violations, and inspections, plus view infrastructure or work orders spatially.

Credential Manager

Automate license tracking for contractors and professionals, including applications, renewals, and reminders, helping users stay ahead of expiration dates.

Liens & Collection

Track and collect every dollar owed automatically by streamlining lien filings, payoff estimates, and releases — while letting property owners pay online.

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities