Resiliency and Results

April 13, 2020 by Meredith Trimble

Resiliency and Results

Last week, Tyler President & CEO Lynn Moore reached out to clients with his observations on the new levels of commitment and resourcefulness they have exhibited since our first COVID-19 communication in mid-March. He noted in his letter  that Tyler understands better than most how this unprecedented situation is impacting our public sector clients’ day-to-day work. “More than perhaps at any other time in history, traditional school and government infrastructure has been upended,” he wrote.

Yet, in the midst of this upheaval, we have seen extraordinary resiliency and results from our clients who are navigating the crisis and serving their communities in inspiring ways. These stories are just the tip of the iceberg and will continue to surface and uplift us in the coming months.

Examples from Moore's letter include:

  • The New York State Division of Veterans' Affairs deployed our Entellitrak solution in under a week so it could continue to approve claims from their homes, ensuring veterans in the state of New York will continue to have access to benefits.
  • San Bernardino County, California, pulled off a completely virtual go-live of its Odyssey court case management system by pivoting to our “Remote Command Center” model.
  • Bexar County, Texas, added new fields to its Brazos e-citation solution enabling officers to “cite and release” for certain types of offenses to support local social distancing measures.
  • Delaware County, Pennsylvania, moved valuation appeals from in-person to phone appeals, helping property owners meet deadlines during a confusing property reassessment process.
  • Numerous law enforcement agencies optimized their computer-aided dispatch tools to flag calls for service where someone might be a COVID-19 carrier, allowing officers to take necessary precautions.
  • Cities are using our MyCivic app to provide COVID-19 information to residents.
  • School districts are using Tyler’s Traversa Ride 360 app, temporarily offered free of charge, to assist with parent communications during the crisis, and are using our school bus routing software to plan meal drop-offs to families in need.
  • The Superior Court of San Luis Obispo, California, worked with Tyler teams over a single weekend to customize its Odyssey Guide & File solution so domestic violence complaints could be filed online while shelter-in-place orders were in effect. We should all feel proud of the resiliency and dedication demonstrated by our teams during this incredibly challenging time.

We look forward to continuing to share these stories as they emerge in this space in the weeks to come. In addition, to help public sector staff and communities navigate this emergency, we’ve complied a comprehensive site for COVID-19 resources and tools.

As Lynn Moore wrote, “the call to public service is always an honor and a sacrifice. I believe the hard work we are putting in now is helping to build a stronger, better future for our communities. We will get through this together.”



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