CARES Act Funds: A New Playbook

Get new insights on opportunity, equity, and ROI related to CARES Act funds.

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What to Know about Location Tracking

Learn how location tracking impacts you and how to protect yourself from it.

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7 Best Practices for Metadata Use

Why your data program is only as useful as your metadata.

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Kansas City's 2020 Sustainability Award

An innovative citywide permitting system receives recognition.

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States Receive Top GovTech Honors

Find out which Tyler clients top the 2020 Digital States Survey.

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Key Questions for Better Bill Paying

Key questions to ask to leverage electronic bill payment.

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Digital Counties Survey Winners

Find out which Tyler clients are Digital County award winners.

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Make Your Leadership Team Cyber-Smart

Educate your leadership team so they can make informed cybersecurity decisions.

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New Generational Research: Bonus Reveals

Research insight helps local leaders respond to generational differences.

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CARES Act Funds: Scalable Successes

Upcoming webinar helps local leaders successfully navigate CARES Act funds.

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Security Questions Leadership Should Ask

Learn the questions leadership should be asking to help build resilience.

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How the Cloud Can Transform Courts

Learn five ways the cloud can help courts improve.

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Manage Supervision While Distancing

Case management systems help maintain caseloads and social distance.

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Measuring Your Cybersecurity Program

Learn how to track cybersecurity success so you know what to focus on.

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Cybersecurity Metrics to Care About

Being a resilient organization starts at the top. Learn why.

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Enforcing Parking Laws With Innovation

Agency uses technology to reinvent their parking enforcement process.

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Serving vs. Engaging: The Difference

Younger generations see a distinct difference between “serving” and “engaging.”

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Increase the Reach of Open Data

See why prioritizing accessibility in government data programs increases democracy.

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The High Cost of Fractured Technology

Problems arise when systems don't integrate. See what CIOs have to say.

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COVID-19 Challenges Veterans Services

Modernized tech helps Veterans Services deliver benefits despite COVID-19.

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Leverage Agency Data With Social Media

Social media helps create trust, facilitate transparency, and address concerns.

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Celebrating Winning Counties

Find out which Tyler client counties won NACo Achievement Awards.

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Employee Self-Service Can Transform HR

Employee self-service software transforms HR for the better.

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Bus Driver Training Module Debut

Learn about new training functionality available with Versatrans or Traversa.

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Gen Z and Local Government

Get key takeaways on Gen Z and local government from new research.

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Award-Winning Cities Recognized

Tyler clients are Route Fifty Navigator Awards and What Works Cities winners.

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Working Groups and COVID-19 Recovery

Communities of practice help leaders quickly scale and implement solutions.

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Quick Responses, Smart Dispatching

First responders in Rockwall, Texas, use technology to arrive on scene faster.

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New Generational Insight for Local Gov

New insight for local leaders to best reach, serve, and engage all constituents.

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ICMA Winners: Celebrating Tyler Clients

Learn which Tyler Clients won 2020 ICMA Local Government Excellence awards.

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Online Tax Filing Offers Convenience

Maui County, HI, helps residents conduct county business regardless of location.

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New Generational Research: Top 5 Reveals

Read five surprising findings from first-of-its-kind national research.

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Find Your Next Step to Cyber Resilience

Learn where you stand so you can improve your cybersecurity program.

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Agency's Answer to Ticketing

Agency saves significant time with streamlined ticketing process.

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Agency Makes Inspections Easy Using App

The Rockwall Fire Department streamlined their fire inspection process.

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Dispatcher's Quick-Thinking Saves Hiker

Agency utilizes computer aided dispatch system to find missing hiker.

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Greene County Advances With Updated Tech

An agency is improving their services with advanced technology.

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CAD-to-CAD Services Cut Response Times

Two agencies partner up to provide more efficient service to the community.

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IAAO 2020 - A Virtual Recap

Read about how IAAO's first virtual conference in 86 years was a great success.

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Four Key Metrics for Courts

Courts can move from just collecting data to using the insight it provides.

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Empathy's Surprising Role in Recovery

Socrata users share three lessons learned from responding to crises.

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Regulators Top 4 Lessons From COVID-19

What lessons can regulatory agencies take away from the COVID-19 crisis?

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Inspired Communities Operate Virtually

Explore communities realizing benefits from virtual solutions.

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Maximizing Asset Value

Financial and operations data help governments get the most value from assets.

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Why You Need Strong Passwords

Learn these common password attacks so you can you defend your network.

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5 Steps to Find the Right Tech Partner

Use these five steps to find the best long-term fit.

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Success Through Open Book Management

Integrated financial software gives all county employees access to data.

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Your Guide to Data Storytelling

Follow this framework to help you master the art of data storytelling.

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3 Tech Solutions Schools Can’t Ignore

Three new solutions are solving the biggest K-12 challenges.

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3 Resources for Local Governments

Here are three things that have helped the city of Auburn, Maine, thrive.

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Open Data Basics for Federal Agencies

Federal open data law takes the guesswork out of decision-making.

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Innovative Ways to Share Election Data

Learn about the best of counties and states leading with open data to share election info.

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Automate Employee Merit Increases

Align across departments and create consistency for employee reviews and raises.

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PerSec Tools for Agency Hiring Processes

Federal agencies need PerSec case management to vet personnel, stay compliant.

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Face-to-Face Court Interactions

Virtual courts can ensure access to justice regardless of circumstances.

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Rentlogic's Data-Powered Ratings for NYC Rentals

Any renter knows that it's often in the days after signing a lease that an apartment's unsavory surprises are revealed.

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6 Commonly Overlooked Routing Functions

Explore six software functions to address districts' “what if” scenarios.

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City Leaders' Top Tips on Going Virtual

Leaders discuss moving community development forward when buildings are closed.

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A Guide to Threat Intelligence Sources

Learn tips to locate the critical cybersecurity threat intelligence you need to know.

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Cyberthreat Intelligence Sharing Tips

Information-sharing best practices help your defenses against cyberattacks.

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Exemplar School District Integration

Data integration proves valuable to district students, parents, and staff.

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Dispatchers Use Software to Save Lives

Macomb County's Sheriff's Office used an emergency module to locate a lost man.

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Streamlining Supervision Operations

Online processes create efficiencies in pretrial and probation services.

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Protect Small Biz in COVID Recovery

Build a holistic view of your economic recovery with 3rd-party data.

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CARES Funds and Remote Operations

CARES Act funds can enable remote work and enhance community engagement.

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Data Analysis: Identify the Problem You’re Trying to Solve

One of the most important steps in data analysis is often missed: spending time identifying the problem you're trying to solve.

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New CAMA System Better Serves Counties

A modern, agile CAMA system standardizes operations and connects communities.

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Agency Leverages Technology For IBR

Less work and more time for the Lexington Police Department.

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Agency Maximizes Power of Data With IBR

The Union Parish Sheriff's Office transitions from UCR to IBR.

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School Transportation On Time, Connected

Integrated technology improves performance and safety for drivers and students.

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Better Together: Data and Decisions

Assessing offices can better leverage data to support smarter decisions.

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Rockwall, TX: Mobility Impacts Response

In Rockwall, Texas, public safety agencies are embracing mobile operations.

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Equity's Role in Nassau County Recovery

New equity gap toolkit gives data-driven insights to COVID-19 recovery.

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Virtual Implementations: Here to Stay?

Learn about the virtual implementation process after moving to remote work.

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IBR Helps Agencies Paint Bigger Picture

The Ottawa Kansas PD streamlined their IBR process with updated technology.

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A Win in Student Transportation

Explore immediate and meaningful improvements to transportation operations.

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RA and ADA in the Time of COVID-19

How do the ADA’s Reasonable Accommodation provisions apply to COVID-19?

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Contact Tracing for Districts

Trace all student and staff contacts from bus-to-classroom-to-bus.

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Geofencing Informs COVID-19 Response

Dispatchers in Rockwall, Texas, use geofencing to track COVID-19 cases.

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Engaging Residents Online

Glen Carbon improves how it conducts business during temporary closure.

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Assessor Creates $2.4M in New Tax Value

New valuation review provides cost-saving consistency and accuracy.

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Cybersecurity Culture: Practice Matters

Solidify culture with regular testing, and practice skills to ensure resilience.

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Cybersecurity Culture: People First

Help ensure your staff participate in and support a culture of security.

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Cybersecurity Culture: Building a Base

Institutional knowledge is the foundation of security culture and resilience.

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Cybersecurity Culture: Technology's Role

Use technology in partnership with people and process to build security culture.

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Cybersecurity Culture: Process-Driven

Build accountability and corroboration into your processes to improve resilience.

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Expertly Streamlining Financial Systems

School district adopts remote work environment features.

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Simplified, Accessible County Data

A county's interactive tool simplifies data and expands civic engagement.

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5 Tips to Increase Court Compliance

Leverage existing court software to increase compliance and preserve budgets.

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Six Steps to a Cybersecurity Risk Assessment

These six steps will help you calculate a risk rating for your critical business systems.

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COVID-19 Recovery With Battle-Ready Data

Three steps to shift to long-term recovery strategies for COVID-19.

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Mobile Ticketing Devices Collect Data

Custom data form allows motor officers to collect information for state reports.

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City Finance Dept. Breaks Status Quo

PACE training connects an ERP system to every aspect of a city's operations.

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Adding Value to Program Integrity

Consider case management when upgrading Medicaid program integrity systems.

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New Traffic Stop Safety

Limiting physical contact during traffic stops increases safety for all parties.

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Paperless Intake Improves Jail Operations

Modern jail management system creates efficiencies across the board.

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Maximize Tech in Your Jury Operation

Learn five ways technology can amplify your jury operation.

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How to Stop a Social Engineering Attack

Learn the four simple tricks to stop a social engineering attack in its tracks.

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Castle Rock PD Reduces Crash Rates

Castle Rock Police Department used data to pinpoint high crash locations.

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E-Filing Streamlines Property Tax Returns

Digital filing serves constituents with efficient, transparent operations.

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Register of Deeds Aids in Water Crisis

The Register of Deeds aided lead pipe remediation transparency in Flint, MI.

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5 Questions to Ask Public Safety Vendors

Here's five questions to ask before purchasing your next public safety solution.

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City's Data Hub Serves All Stakeholders

This city achieved a true data analytics program and improved transparency.

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Public Defender's Transformed Office

A tech-based strategy earned this public defender's office a 2020 TEA award.

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Technology That Facilitates Negotiations

Online dispute resolution can handle court case negotiations.

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Pen Tests vs. Vulnerability Assessments

Learn how these different network testing engagements can help secure your data.

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Online Research Increases Service

Online research provides case information to more than 4,100 users.

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Path to a Perfect Probation Audit

Bibb County Probation achieved a perfect audit through clean data.

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“Making It Work” in Times of Uncertainty

Rancho Mirage relies on ERP software during temporary closures.

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Start Your RSA PD-19-03 Testing Now

Vocational rehabilitation agencies must start now to prep for RSA PD-19-03.

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Benefits of a Vendor Management Program

Learn how to reduce cybersecurity risk by understanding your vendors.

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District Streamlines Student Reporting

A technology-focused approach tackles new reporting requirements.

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The Myths and Truths of 4 Generations

Explore new research on the four major generations in a new podcast series.

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Using Records To Find Missing Persons

The Elgin Police Department is keeping better track of their data with records.

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ERP Best Practices in a Pandemic

Your peers are enabling online processes, payments, and remote work – learn how.

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An Introduction to Cyberthreat Hunting

As cyberattacks continue to soar, get proactive when protecting your network.

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Award-Winning ERP Integration

New ERP system reduces paper and streamlines processes for award-winning results.

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The Virtual Virus: Cybersecurity Threats

Top tips and tricks to defend your network against cyberattacks.

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GovTech Reimagined in the COVID-19 Era

Tyler's Chief Strategy Officer explores the future of government technology.

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District Creates New System of Record

Integrating financial and personnel data results in a true system of record.

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Why to Consider Managed Threat Detection

Managed threat detection and response is a great option for organizations struggling with consistent cyberthreat detection.

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3 Courts Modernize Technology

Three exemplar courts moved beyond paper with modern technology.

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Why Next School Year Is an Opportunity

Approach K-12 transportation changes with innovation.

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Austin Launches New Performance Site

Austin’s Strategic Performance Dashboard gives easy access to critical data.

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Two City Service Wins

How Temecula, CA and Renton, WA overcame common operational obstacles.

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Get Your Data House in Order

Tyler's Oliver Wise recommends leaders prioritize their data capacity.

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10 Tips to Reduce Common Vulnerabilities

Learn what cybercriminals commonly exploit, and how you can avoid it.

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Writing Tickets Just Got Easier

An Illinois agency is enjoying the benefits of an electronic ticketing process.

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School District Streamlines Financials

A fully integrated solution connects HR/payroll with streamlined financials.

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Douglas County Alerts Help Map COVID-19

Automatic import tools help map COVID-19 data for improved tracking.

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Advice: Navigating a New Normal in K-12

Hear how three K-12 business leaders have navigated the challenges of COVID-19.

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Traversa Promotes Contractor Flexibility

Traversa makes it easy for this Ohio contractor to adjust to changes.

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12 Tips to Defend Against Cyberattacks

Learn the simple tips you can start implementing now.

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What’s New in Virtual Citizen Engagement

Discover cities' creative virtual engagement routes for residents.

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Choctaw Nation Revamps Judicial Process

Learn how an integrated, cloud-based SaaS solution transformed a tribal court.

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Expert Q&A on COVID-19 and Mental Health

We interview Dr. Kevin Gilliland, clinical psychologist at Innovation 360.

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Socrata Users Share Best Practices

Working group highlights best data practices as COVID-19 crisis unfolds.

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Pharmacy Boards and Case Management Tech

Case management helps pharmacy boards combat issues like opioid misuse.

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Introducing the New Tyler Tech Podcast

Tyler’s newest way to connect enlightens and entertains.

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Student Transportation Post-COVID-19

Where do you even start when planning routes for the upcoming school year?

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Reducing Redundancy on the Roadside

Officers are staying safer with a streamlined ticketing process.

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Cheyenne PD Credits K9 With Meth Bust

We check-in with K9 Tyler from the Cheyenne Police department.

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Automated Probation Check-In

Enable probation check-ins while social distancing is in place.

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New Connections in Kansas City

One city provides a virtual one-stop shop for residents and businesses.

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A Programmatic, Risk-Based Approach

Learn how to take a programmatic approach to your cybersecurity program.

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5 Key Reasons to Move to the Cloud

Explore the top cloud benefits specific to the public sector.

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Connecting and Protecting Communities

With connected tools, police are preventing crime and catching more criminals.

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Public Health Director's COVID-19 Q&A

Q&A about data’s role in the COVID-19 pandemic in San Bernardino Co.

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Managing Growth by Empowering Residents

Learn about award-winning innovation in managing growth and providing outstanding services.

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Cities Are Essential

Investing in cities is vital for our communities’ health and nation’s recovery.

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Change the Game With Data Analytics

Easy access to data helps reduce crime.

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If Your Jury System Could Talk

Can jurors talk to your jury management system? Here’s why that can be powerful.

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Tyler + Alameda = Pretrial Success

A successful program improves pretrial release through risk assessment tools.

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Shave Three Minutes Off Traffic Stops

Discover how a busy sheriff's office streamlines their ticketing process.

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E-Training Transportation Staff

Engaging school transportation staff from home with e-training.

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5 Questions to Ask About ERP

Five questions every government should ask when choosing its next ERP provider.

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Improving Outcomes Utilizing Tech

See how departments are using quick technology to save lives.

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Information Security vs. Cybersecurity

Learn the important distinction between the two disciplines.

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4 Key Questions to Enhance Engagement

Learn to thoughtfully invest in robust citizen engagement for greater ROI.

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Is access to justice one-size-fits-all?

Multiple methods of communication are important for maximum access to justice.

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District Comes Together in Crisis

KY's Campbell County School District experiences the best in people during crisis.

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Maintaining Veterans' Benefits

A new API allows the NY DVA to process veterans’ claims remotely.

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Crisis Recovery, Planning for Regulators

SARS lessons regulators can use for recovery and future planning after COVID-19.

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Protecting Communities With Mobile Apps

See how first responders utilize mobile apps to save lives.

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A Pivot to Reassessment Phone Hearings

To continue operations safely, one county quickly moved to phone hearings.

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Mitigating Fire Risks in Communities

Explore the benefits of easy and powerful fire inspection tools.

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Cybersecurity Maturity: Tiers and Goals

What is cybersecurity maturity, and how can you have it in your organization?

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Moving Beyond Challenges, Together

Jeff Puckett talks navigating disruption and being ready for what comes next.

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Districts Deliver Support With Traversa

Two New York districts support their communities through COVID-19.

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Jury Management During COVID-19

How Tarrant County, TX, navigated jury rescheduling during the COVID-19 crisis.

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5 Reasons You Should Text Your Jurors

Here are five ways texting jurors can enhance your jury operation.

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Solving Crimes Using Data

See how data helps public safety officials save lives.

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Electronic Access to Court Records

Nueces County, TX, limits courthouse trips through online access to case records.

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New Court Workflow Features E-Signatures

Keep justice moving when judges, attorneys, and court staff work remotely.

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Court During the COVID-19 Crisis

Judicial system professionals had to figure out how to deliver services online.

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Ramsey County Simplifies Assessor Report

Ramsey Co. assessor dashboard brings interactivity to historically dense report.

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Resiliency and Results

Tyler clients are navigating the COVID-19 crisis to serve communities in inspiring ways.

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Why Do We Need a Reappraisal?

Demystify reassessment basics to increase trust and process buy-in.

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4 Cybersecurity Myths to Bust Instantly

Here are four of the most common cybersecurity myths that must be busted before starting on the path to cyber resiliency.

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Tyler Clients Top GovTech's List

Find out which Tyler clients made GovTech's top 25 for 2020.

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What Makes a Strong Password?

Strong passwords are essential to have now, more than ever.

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Modernization vs. Transformation

What's the best way for regulators to update their licensing systems?

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Be Proactive Against Cyberattacks

How two cities used proactive defense strategies to bolster security.

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Is Access to Technology a Concern?

It's time for courts to use technology to improve access to justice.

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Meet Our Penetration Testers

Learn what they do any why pen testing is important.

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Address Operational Challenges With Data

Six practical ways to find data analytics opportunities to optimize services.

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Creative Ways to Navigate Disruption

Continue service, ease staff burden, and meet community needs during a crisis.

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K-12 Transportation Responds to COVID-19

Tyler student transportation clients are helping their districts through crisis.

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Chalk Your Walk Lifts Community Spirits

Tyler communities are staying connected and boosting morale in creative ways.

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Work From Home Cybersecurity

Top tips to mitigate risk and protect your networks while working from home.

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3 Tips: Responding to COVID-19 With Data

Free webinar provides guidance on how to access and share the most valuable information for your community.

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6 Steps to Better Security

These 6 steps help calculate a risk rating for your critical business systems.

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Lifting People Out of Homelessness

Three governments use open data to support vulnerable populations.

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Tyler's COVID-19 Response and Connect 2020

Tyler's uninterrupted client services and the cancellation of Connect 2020.

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Modernize Your Vocational Rehab Tech

Vocational rehab agencies must modernize case management tech to meet requirements.

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Transportation Directors on Tech Changes

Hear from two Tyler TDs before their live presentation on changing technology.

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The Latest Must-Read Book on A2J

A new book maps out the tech and social trends leading us to fully online courts.

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The Strategic Trend Government Needs

Strategic technology trends drive opportunities in government.

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Modern ERP Systems Solve Challenges

Attending to back-office systems reshapes service delivery and solves common challenges.

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The Role of Tech in Access to Justice

Customers are better served by modern tech. Can the same hold true for courts?

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Reduce Risk in Agencies Using Intel

Find out how risk management tools help agencies reduce lawsuits.

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Three Ways Data Helps Finance Officers

Three ways finance officers and communities can win with data connections.

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6 Quick Wins for Your Security Posture

Learn how you can strengthen your organization’s security posture.

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Special Needs Driver Training Resources

Fresh ideas for drivers: continuing ed to improve special needs transportation.

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How Tyler Clients Connect

Capitalize on the value of peer-to-peer networking in Tyler Community.

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Kim Olivares on How to Make Better Teams

Austin Performance Officer Kim Olivares shares in our Women in Data series.

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Text Me: A New Way to Engage Defendants

How text notifications resulted in a 22% reduction of open court cases.

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Linking Data for Efficient Responses

Connect data to provide better responses to emergencies.

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How to Measure the Health of Your Data

Don’t overlook the two biggest factors to improve the health of your data.

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Government & Modern Tech Improves Lives

What can data do beyond helping meet performance and program goals?

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Elevate the Pretrial Process

Evolve the pretrial process to benefit courts, defendants, and communities.

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The 2020 Threat Outlook

Malware is only increasing in 2020. Learn the predicted threat environment here.

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A Manifesto on Expanding Access to Justice

The important vision of Legal Services Corporation President, Jim Sandman, as told by Tyler's Colin Rule and Abhijeet Chavan.

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How USDA's Open Data Helps Ag Thrive

Open data portal helps ag industry leaders make data-driven decisions.

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Q&A With Federal Division President Kris Collo

Kris Collo introduces Tyler's Federal Division and the Entellitrak platform.

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Celebrating Open Data Day

Check out our favorite open data projects in celebration of Open Data Day.

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A New Look at Community Safety

Mobile apps, AI, and connected dispatch can increase first responder and community safety.

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Why the Smartphone Gets Too Much Credit

School districts are affected by the same changes that drive the on-demand age.

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Information Security Policy Lifecycle

Learn how to approach the information security policy lifecycle.

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Build a Culture to Value Data as an Asset

Technology isn't why data projects struggle. It's culture. Learn why.

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Information Security Risk Policies

What is risk, and what associated documents should you have?

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Tech Language for Regulators

Learn how common tech terms apply to the regulatory community.

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How to Start Developing Your ISP

Start developing an information security policy to help guide your organization.

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Guided Interviews in Courts: Part 2

More from Tyler's legal experts on building online guided interviews.

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The Virtuous Cycle of Data Use

See how employee skills and the cycle of data use converge with Socrata Data Academy.

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Smash Your Data Silos

It's time to smash data silos to ensure the best possible outcomes.

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3 "Must Have" Cybersecurity Documents

Get insight on the documents you need to help achieve cyber resiliency.

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Memphis Unveils Innovative Open Data Hub

City launches detailed open data, performance dashboards, interactive maps.

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In 2020, What If...?

Imagine “what if” to transform your government to be more efficient and capable.

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NashView Maps Permits, Parks, Precincts

Responsive and interactive app helps Nashvillians stay up on community news.

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The Rise of the Chief Privacy Officer

Seattle's Chief Privacy Officer on protecting residents' privacy amid more tech.

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Most-Read: Courts & Justice and Public Safety

Top takeaways from 2019 in Courts & Justice and Public Safety.

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Silicon Valley: More Government Data Use

Santa Clara improves public access to data on its population and initiatives.

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5 Ways Austin Creates Performance Buy-In

Austin's performance management program is the engine behind its data culture.

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Best of Enterprise in 2019

Read 2019's top enterprise content.

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Winning Pioneers and Leadership Lessons

Award-winning clients and leadership lessons from 2019.

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Great Ideas for Driver Connection

Ideas for driver training and community outreach.

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Making CAFR Data Accessible

Create CAFRs and other financial reports with an eye toward digitization.

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How NYC Crunches Taxi Data

NYC's transportation system covers upwards of one million trips each day.

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311 API for Mobile Reporting

An open 311 web service API connects a city's mobile app to a custom 311 interface.

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Guided Interviews in Courts: Part 1

Build effective guided interviews for self-represented litigants.

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What's the Big Deal About Data Sharing?

Learn the ins and outs of government’s latest buzz: data sharing.

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From Pushing Paper to Strategic Partner

City works smarter, not harder, with digital processes.

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Atlanta Residents Track Gov. Spending

Atlanta Open Checkbook shines a bright light on city spending.

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Listening to Concerns About ODR

Colin Rule's thoughts around the potential challenges of ODR.

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Data-Driven Policing, Safer Communities

Three steps public safety agencies can take to inform smarter decisions.

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Hawaii Publishes Candidate Spending Data

Campaign finance dashboard cuts request response time and boosts transparency.

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The Importance of Network Insight

Achieve better insight into all activites on your network.

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Measure Community Health With Meaning

San Bernardino County Department of Public Health explores its data revolution.

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Tyler's Award-Winning Clients

Find out which Tyler clients took top Digital Cities and Route Fifty honors.

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Balancing Safety and Privacy

Address officer and agency privacy concerns while benefitting from mobile tech.

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Eight Reasons to Reach for the Cloud

Student transportation operations can benefit greatly from SaaS technology.

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Stopping a Crime Spree

Data helped Jasper PD stop a string of burglaries and recover stolen property.

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3 Strategies for Top-Notch Implementation

How the right approach to new tech implementation can make all the difference.

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New York City Releases 600+ Datasets

New York City's open data program boasts more than 2,000 datasets.

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Your Ransomware Survival Guide

Plan to defend against and respond to ransomware attacks.

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Automate Datasets with Socrata Gateway

New framework makes publishing, updating, and automating datasets easy.

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Q&A with Courts & Justice Division President, Rusty Smith

Rusty Smith's take on challenges and opportunities for courts and their partners.

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Big Data and the Bigger Picture

Agencies need to access and use their data to create safer communities.

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3 Things You May Have Missed at ASBO

Three fun highlights from ASBO 2019.

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Report from the ODR 2019 Conference

Colin Rule's key takeaways from the 21st ODR conference.

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Smart Cities, Civic Engagement, Big Data

Encouraging civic engagement and putting big data to use creates smarter cities.

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Land of the Free; Home of the Data

Local governments use open data portals to share veteran insights.

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The Data Strategy for Federal Agencies

The Socrata framework provides a method to think bigger when it comes to data.

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Building Connections for Success

Top takeaways from ICMA presenters from Henderson, NV, and Fulton County, GA.

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3 Reasons to Use Push Notifications

Ensure your app is delivering maximum value through push notifications.

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Uncover and Manage Unknown Cyber Threats

How a TN intercounty agency finds and stops risky activity on its network

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Analytics Every Fire Department Needs

How four fire departments took data-driven approaches to common challenges.

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Election Data Makes Informed Voters

Socrata open data provides a simple platform to share election data and stories.

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NACo and NLC on Data-Sharing Strategies

While the benefits are vast, achieving big data wins isn't always simple.

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Managing Cyber Threats on a Small Budget

The Tennessee Intercounty Agency finds and stops risky activity on its network.

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5 Common Challenges in DOT Data Programs

Building a data-savvy DOT is challenging, but it’s possible with the right tools.

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Tiny is the New Big: Appraising Tiny Homes

A deep dive into the emerging tiny house trend.

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The Perks of Moving to Open Analytics

Move from shadow to open analytics to transform data from liability to asset.

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Reduce Crime with Data Analytics

Public safety agencies benefit from connecting and using data to reduce crime.

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Tyler Drive Districts in the Spotlight

Celebrating student transportation client success with on-board tablets.

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Miami and Pennsylvania on Lean Approach

Two performance management champions apply Lean to their programs.

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Fighting Government Workplace Harassment

As sexual harassment claims rise, government agencies must take action.

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Legal Changes Address Access to Justice

New laws encourage innovative solutions to address the access to justice gap.

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How to Stop a Stolen Ambulance

Instantly share information across jurisdictions with New World CAD.

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From Fiscal Friction to Fiscal Focus

How Nassau County, NY, and Pittsburgh leverage finance data with Socrata.

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From First Day Disaster to Best in State

Griffin-Spalding County Schools transportation ensured driver protection.

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Why Leaders Must Create Connections

A government leader's most important job is to drive a long-term digital strategy.

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Three Ways Leaders Can Create Connections

Take these three steps to realize the benefits of strategic connections and improve results.

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Govern Hidden Biases With Data

Data reveals our values, biases, and priorities.

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Supervision Technologies Shape Communities

Supervision technology helped one county reduce recidivism in juvenile justice.

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Court Leaders Gather in Kazakhstan

Colin Rule's notes from IACA on opportunities for courts and justice partners.

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Agencies Reduce Duplicate Records

Eliminate the overabundance of paperwork for dispatchers and responders.

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Transportation's Best Data Principles

Coast-to-coast uses of data to plan, finance, and manage transportation.

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CIOs Explore a Modern Platform Approach

Mission-critical priorities need a modern data solution; lessons from MIX CIO.

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4 Steps to a Privacy Initiative Roadmap

Learn the steps your organization can take to succeed in data protection.

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Why Data Guidelines Matter in Iowa

Scott Vander Hart on the playbooks and guidelines framing Iowa’s data program.

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Cloud in Courts: Is This the Tipping Point?

Moving to the cloud can connect justice partners and protect court information.

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What Tree Data Tells Us About Cities

Open data portals put a spotlight on urban tree canopies — here’s why.

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DeKalb County's Jail Services Recognized

Explore an award-winning integrated justice information and jail management system.

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New Tool Makes Assessors' Lives Easier

Learn a new way to surface, interpret, and use key assessment data.

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Good Performance Mgmt. = Good Government

Local governments are stretched thin but data can help.

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Get the Right People at the Table

Identify the key stakeholders for any effective data-driven performance program.

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Navigating Hurricane Reconstruction

Three FL governments leverage tech for post-hurricane building code compliance.

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How to Work Smarter With Public Records

See one county's journey to staff freedom, digitized records, and better service.

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How LA's Controller Brings Data to Life

Why Los Angeles "puts it all out there — warts and all."

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App Equips Fire Crew With Vital Data

This app offers access to mission-critical data and routing information.

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What's Your Story?

Firmly establish your true story through easy-to-understand narratives.

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CT Comptroller's Leap of Faith

What happens after you open data? Learn about one state's journey.

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Frank Sander and the Multidoor Courthouse

Colin Rule discusses Frank Sander, the father of ADR.

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How to Fix Land Development Pain Points

A new opportunity to address the fiscal productivity of land development.

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Accurate Routing on Rural Roads

Dispatchers map routes in CAD on unmarked and temporary rural roads.

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ChattaData's Performance Sandwich Method

Chattanooga’s approach to performance management inspired by Baltimore and Denver.

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The Perils of Outdated Technology

Overcome the challenges of outdated tech with a workable system transition plan.

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Why Does Privacy Matter?

Privacy is a topic that is important to discuss now, more than ever. Learn why.

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Increasing Bus Safety With Tablets

K-12 leaders talk about the benefits of tablets, including increased safety.

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Five Ways Gov Can Leverage Existing Tech

Inspiring examples of innovative approaches to operations in local government.

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Max Out Your Data Efficiency — Here’s How

Check out three tried and true ways to use data more efficiently.

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The Work of Government is Casework

Is your government work case-like? Chances are, it is. Learn what tools can help.

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“Uber-ification” of K-12 Transportation

How do we meet the expectations of today’s parents?

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How to Increase Efficiency Through Data

City leaders share insights on how to empower staff for a data-enabled organization.

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4 Ways to Strategically Manage Data

Data and outcomes go hand-in-hand when it comes to government services.

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Four Ways to Clear Your Docket

Explore four tools that help courts resolve cases quickly while empowering the public.

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K9 Tyler Joins Cheyenne PD

The Cheyenne PD welcomes K9 Tyler to the police force.

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What's New in Parent Apps?

Keep parents informed with up-to-the-minute bus tracking.

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Court Language That People Understand

Plain language is necessary to help self-represented litigants navigate court complexities.

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The Anatomy of a Ransomware Attack

Learn the stages of a ransomware attack and how to detect the threat.

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Celebrating K9 Capo's Retirement

Read about K9 Capo’s 7-year contribution to the Cheyenne PD

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Socrata Data Academy Teams up with NLC

First-of-its-kind data workshop added to the University Track at NLC City Summit

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Four Ways to Prepare Your Court for ODR

Explore four key ways to prepare your court for ODR.

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Defend and Protect Against Ransomware

Ransomware attacks can be devastating. Read these steps to minimize that risk.

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Growing District Upgrades Technology

Melissa ISD adopts new transportation software and tablets.

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Training K9s for the Police Force

K9 training involves intense dedication, but the results last for years.

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Two Modern Districts Leading by Example

Two winning districts improved processes and teacher-parent communication with innovative student information systems.

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ODR Around the World

Explore how different countries think about and implement ODR.

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Dispatchers Use Tech to Patrol Lake

Patrolling a lake using geo-verified addresses.

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The Best Government Panels at SXSW

We’ve picked the best government panels covering AI, air quality, and more.

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Overcoming the Opioid Crisis Through Tech

Modern CAD solutions can hasten responses, improve responder safety, and save lives.

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A Winning Self-Service Portal

How one county implemented a customer portal ahead of schedule and under budget.

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Selecting the Right K9 for Your Agency

Discover the specific steps agencies take to select a K9.

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Automating the Ticketing Process

The Laramie County Sheriff’s Office writes tickets faster using Brazos.

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'We're Trying to Save Lives'

Data-sharing dashboard underpins Pennsylvania’s response to the opioid epidemic.

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Three Perspectives on ODR

Find out how NACM panelists use ODR to improve day-to-day work and enhance access to justice.

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When Not to Trust a Number

Why we need vigilance about questioning sources, correlations, and assumptions.

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Uncover Unknown Cyber Threats

Learn how the Tennessee Intercounty Agency finds and stops risky activity on its network.

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Five Steps to a Cybersecurity Culture

Cybersecurity culture ensures the secure execution of your business strategy.

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Tyler Clients Top Digital Counties Survey

80% of the 2019 Digital County Survey winners are Tyler clients. Find out who they are and what they're doing.

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Five Ways Tablets Can Help Contractors

Transportation contractors face unique challenges; tablets are the solution.

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Top Five Takeaways From NACo's Annual Conference

Tyler was on the ground at NACo's Annual Conference. Here's what we learned.

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The New Essential Role in Government

How 3 government leaders formalized the value of data in the public sector.

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Text Notices Reduce Utility Cutoffs by Half

How automated phone, text, and email notices reduced utility cutoffs by half in this city.

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3 Smart Governments Share Data Stories

Governments become storytellers to share program updates and background.

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Three Things Small Cities Teach Us

By solving problems first small cities can increase efficiency and capacity.

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What is Public Safety Mobility?

Public safety mobility expert Duane Kietzman answers questions about technology that empowers first responders for safer communities.

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Fast Response Prevents Fire Disaster

Multi-jurisdictional response to massive dealership fire in Michigan.

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Santa Monica's New Performance Program

Santa Monica turns to modern performance management approach to achieve lofty goals.

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Congratulations to Tyler Clients Honored by NACo

Tyler clients made up two-thirds of this year's "Best in Category" NACo award winners.

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The Intriguing Evolution of ODR

Tyler's VP, Online Dispute Resolution, explores the rich history of ODR.

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Tech-Based Solutions for the Opioid Epidemic

How three government leaders formalized the value of data in the public sector.

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5 Ways Innovative Governments Can Leverage Existing Tech

Read inspiring examples of successful, innovative approaches to operations.

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How One Court Handled New Case Types and Increased Caseload

Ohio Court of Claims handled a 200% claim increase without adding staff.

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Tyler Clients Receive Top GFOA Honors

Find out which Tyler clients received 2019 GFOA awards.

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Gavà, Spain: Thriving and Efficient Open Data

How Gavà, Spain, used open data to improve finances, efficiencies, and accountability.

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Kansas City Aligns Budget with Outcomes

Kansas City uses data to engage with residents and department leaders.

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Key Takeaways from Governing's Summit on Performance & Innovation

Learn how three government leaders improved agency and community outcomes.

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Smart Cities: Where Do We Go from Here?

True smart cities start with solid technology layers and back-office systems.

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Meet Two School ERP Innovators

Learn which two school ERP innovators were honored at Tyler Connect 2019.

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How Cities Make Budgets Easy

Implementing transparency principles in a government’s budget offers great ROI.

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Is Your Agency Always Connected?

Improve officer safety and communication with mobility apps.

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Utah Chief Data Officer Makes Data More Powerful

How Utah’s Drew Mingl makes data-informed decisions on the state's biggest policies.

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How Alameda County, CA, Connects Justice Partners with Odyssey

Read how one county increased efficiency and collaboration between justice partners.

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Tracking Health Publicly, County-Wide

San Bernardino Co. health data fuels innovation, accelerates research, and builds public trust.

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Q&A with Data & Insights Division President, Franklin Williams

Find out what D&I President Franklin Williams loves about Tyler clients and more.

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How ODR Can Benefit Three Criminal Case Types

Hear directly from Tyler's VP, Online Dispute Resolution.

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Community Connections in Orland Park

A digital infrastructure can help effectively plan for population density.

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How One Recorder's Office is Modernizing the Records Process

Learn how one county modernized its records office and enhanced citizen service.

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Data & Insights Innovators

These 2019 TEA winners deliver transparency, smarter decisions, and improved communities.

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LA Open Data Program Embeds Transparency

Angeles Controller Ron Galperin on the power of Open Data to transform government.

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Pittsburgh's Financial Data Portal Open to All

Data newcomers and financial analysts both benefit from Pittsburgh's financial data portal.

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How to Make Traffic Stops Safer

The benefits of using public safety apps for safer traffic stops.

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Michigan's Streamlined Performance Program

Michigan, a Tyler Excellence Awardee, takes an innovative approach to its performance program.

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Uplifting Legacy Cities

Exemplifying NLC's Love My City Campaign, four legacy cities are addressing housing, attracting new businesses, and making the most of out existing community assets.

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How Modern Tech Systems Eased a Community's Disaster Recovery

Read how one city recovered from a Hurricane through digital record keeping, online permitting, and digital plan review.

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A Data Tailwind for Bike Ridership

Police and 311 data are common on open data portals, but can bike data tap into a new audience?

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Hear from a Connected Community on the Rise

Hear on-the-ground insight from leaders and staff successfully driving — and benefitting from — a full Connected Communities strategy.

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For Efficiency, Data is Everything

Learn valuable advice from a recent panel on transportation efficiency.

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How to Transform Government in Four Key Areas

Local governments can create the connections necessary for sustainable evolution and innovation by breaking down silos and addressing these four key areas of interaction with data.

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Appraisal and Tax Innovators Honored at Connect

Fair and equitable taxation is the backbone of local government’s ability to fund and provide core citizen services. 

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Arrive Better Prepared to a Fire Emergency

CrewForce equips all members of a fire crew with role-based data.

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Using Data to Turn Workforce Challenges into Opportunities

Governments make the most of staff time and resources to meet needs faster and with less waste.

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Texas' Ed Kelly on the Essential Role of Data

Texas legislators elevate chief data role, strengthen open data laws.

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Shelby County, TN, Improved Data Integrity and Efficiency with Odyssey

Explore how the Shelby County Criminal Court Clerk's office saved time on data entry, eliminated redundant work, and enhanced data integrity by automating and streamlining processes with Odyssey.

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311 Mobile Reporting for Residents

The system provides enhanced visibility into submitted incidents in real time.

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USDOT Collaboration: Where Rubber Meets the Road

Federal department invites local governments to collaborate on major data-driven decisions.

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2019 Tyler Excellence Award Winners in Public Safety

These organizations located a missing hiker, cleaned an innocent individual, and used innovative solutions to enhance community safety.

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Why Public Safety Agencies Need Mobility Apps

With mobility apps, law enforcement officers and fire crews are always connected.

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Mapping Murals in Chicago

Chicago launches Socrata-powered mural registry to protect street art and publicize locations.

 

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Traversa Ride 360 Provides Peace of Mind

Georgia district recognizes the value of improved communication.

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Transportation Panelists Share How to Find Dollars Through Technology

Transportation professionals discuss how to overcome challenges, drive efficiency, and enhance service without compromising safety.

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Tracking Emergency Response in Ramsey County

This Minnesota county hits a "mile-marker" in its data program with new public safety insights.

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Oregon Simplifies Court Processes for Self-Represented Litigants

Explore how one state court eliminated the barriers of manual paper packets and complex processes for self-represented litigants while creating new internal efficiencies.

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Corona's Next-Level, Award-Winning Data Use

Learn how one city is moving away from guesswork, gut decisions, and emotion-driven responses and putting data at the heart of every decision.

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Six Pieces of Technology that Improve Parent Communication

Learn the six key factors to make parent apps a win for student transportation.

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Connecting Data, Systems, and People

To realize the power of local government, certain connections must occur.

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Tyler Clients Receive Top Honors: What Works Cities and Smart Cities Readiness Winners

Tyler clients are on a winning streak! Read which cities received What Works Cities certification and which clients are 2019 Smart Cities Readiness grant winners.

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Empowering Three Key Pillars of Justice

Attending to critical justice groups make courts more accessible and convenient.

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How 3 Innovative Cities Make Budgets Easy

Easy-to-use, interactive data platforms demystify complex government finances

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Role-Based Data Helps Improve Efficiency

Records systems with role-based functionality help agencies improve processes.

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Are You Following the E-Court Maturity Model?

Tyler's detailed E-Court Maturity Model maps the steps any court system can take to plan a successful evolution from paper-based operations to a completely electronic court.

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Three Times Data Solved Crimes

Tracking a killer, stopping a serial burglar, and identifying a body are just three ways data can solve crime and enhance community safety.

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Regulators Open Cannabis Data to Public Scrutiny

Massachusetts cannabis regulators’ data tackle tax revenue, public health, and equity.

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What We Learned from Connect 2019

Tyler Technologies' Chief Marketing Officer, Samantha Crosby, gives an executive perspective on Connect 2019 and the vision forward.

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Peer Advice: Considering New ERP Systems

Sourcing a new ERP system can be a daunting task. Hear from municipal and school leaders who have been through the process.

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Rethink Your Data and Ask the Right Questions

Tyler Kleykamp's award-winning approach to Connecticut's data strategy.

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Empowering Communities in L.A. County with Data

Explore the Neighborhood Data for Social Change platform that aggregates neighborhood-level data online across 10 policy areas for L.A. County residents and other civic actors.

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Three Steps to Modernize Your Justice System

The game plan for court modernization includes three steps that focus on planning, technology, and people.

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Turning the Lights on Little Rock

A replicable pilot program, dubbed "Lights On," is improving public safety and quality of life for residents.

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Increased Access to Justice for All

Justice is a fundamental American value, yet barriers remain.

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What's Happening at Connect?

Connect 2019 has opened with energy, inspiration, and vision. Get a glimpse of opening session highlights and a preview of what's to come.

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Making Communities Safer

Discover how public safety agencies utilize technology to improve safety.

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Tyler Clients Are GovTech's "Doers, Dreamers, and Drivers"

Over half of the 2019 Government Technology Top 25 honorees come from Tyler clients. Learn who these public sector innovators are!

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Three Principles of Routing Software to Help You Find Efficiency

To achieve automated assignments while ensuring student safety, your routing software should operate with three key principles.

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PSAP Consolidation Series

Explore our recent five-part series on the benefits of PSAP consolidation.

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Go Ahead and Fail

Failure and risk can be important drivers of innovation.

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Six Out of Ten Smart Cities Readiness Finalists Are Tyler Clients

Six forward-thinking Tyler clients rose to the top of a competitive field for using smart cities strategies to improve operations and better serve communities.

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Can your PSAP Keep Up?

Discover how PSAPs meet requirements and cover costs through consolidation.

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Idaho Supreme Court Takes Data-Driven Approach to Court Performance

How Idaho's Supreme Court made the leap between captured data and usable data.

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One County's Journey to a Centralized Tax Dashboard

How a cloud-based data dashboard allowed one county to use its information at hand more effectively for fair and equitable taxation.

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Finding Savings in a Growing District: Tales from the Road

Hear from Tyler client Joe Dives of Magnolia ISD in Texas to learn how his district saved over $1 million by optimizing routes.

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Top Three Ways to Revolutionize Internal Data Sharing

Data plays a crucial role in addressing some of government’s – and society's – biggest issues. 

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Why Data Sharing and Integration Both Matter

For growing local governments, creating a modern digital infrastructure is all about data sharing and integration. What's the difference between the two, and why does it matter?

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The Buzz About PSAP Consolidation

Read how consolidation helps PSAPs keep up with performance standards.

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The Golden Rule of Successful Data Programs

Success in a data-driven organization occurs when government employees at all levels are enabled and empowered to leverage data to impact their work.

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Can Public-Sector HR Have a Digital Mindset?

For agencies to operate intelligently and efficiently, professionals have to put data to work for them. This is particularly true where personnel are concerned. Learn how a digital mindset can enhance productivity and morale.

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How to Turn Your Smart City Into a Connected Community

Are smart cities already connected communities? In part, yes. Explore the distinctions between the two.

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Improving Emergency Services to Communities

PSAP consolidation helps improve 911 services to communities.

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Online Mediation Offers What Courts Can’t

How one county expanded access to justice to help its residents avoid lengthy delays. 

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Buffalo, NY, asks 'How Open is Open Data'

Data 101, a course for the public, made Open Data Buffalo more accessible and helpful to the city's residents.

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Seven IEP Demands That Affect K-12 School Bus Transportation

What should you look for when shopping for school bus routing software? Explore the seven key features your program should have to successfully handle evolving IEP requirements.

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Improving Communication Within PSAPs

How to ensure PSAP dispatchers and staff can coordinate and communicate.

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Celebrate Tech for Public Good at Open Data Day 2019

Discover how Open Data Day delves into the benefits of open data and encourages the adoption of open data policies in government, business, and civil society.

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Socrata Enables Shift to Intelligent Performance Management

A shift toward intelligent reporting can facilitate insight and discovery, which lead to data-driven decision making and community engagement.

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Better Training Results in Safer Communities

As technology continues to evolve in communication centers, staff must keep pace to use advanced tools and functionality.

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Michigan's Data-Driven Approach to Solving the Talent Shortage

Explore how Michigan helped people get reskilled into high-demand occupations.

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Nova Scotia Launches Data Storytelling Application

One innovative government is creating stories that provide context around datasets to increase usage and spur innovation, while producing user-friendly webpages that make understanding complex information easier.

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Combine Crash Results in Multi-Agency Response

How several agencies coordinated large emergency response for a life-threatening accident involving a truck and farm equipment.

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Understanding the New FMCSA Training Requirements

A source of information to help our readers understand new Entry-Level Driver Training (ELDT) requirements coming up for all districts.

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Texas Town Works Across Jurisdictions to Stop Gangs

To combat the rise in gangs and prevent the transport of drugs, Levelland PD teamed up with other state and federal agencies.

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Tackling Campus Police Department Challenges With Technology

When an emergency happens, first responders need to get to the right address as quickly as possible.

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Innovation Lessons from a Digital County

Investment in analytics, apps, and cybersecurity helped this county rise to top.

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Georgia District Turns Challenges Into Opportunities With Versatrans

How modern technology is helping districts in the U.S. and Canada meet current challenges and plan for the future.

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Why Data Matters for LA's Nascent Cannabis Industry

Data gives departments a common language when dealing with a brand-new industry.

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Seattle Hackathon Innovates for 'Real World Impact'

Explore how a Seattle hackathon is a win for municipalities, helping them discover and address unmet civic data needs.

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How a Memphis Dashboard Saved the City 26 Analyst Hours a Month

Learn how Memphis, Tennessee, created a dashboard to give the city's leadership ready access to real-time, digestible information.

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Tales from the Road: Maine District Switches to Traversa for Ease of Use

A conversation with a transportation director on moving away from state-sponsored school bus routing software.

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Investigators Link Data to Connect and Close Dozens of Arson Cases

To look for a pattern in the arsons, investigators accessed a large amount of data stored in the department's police and fire records systems.

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Four Virtues from the Military That Can Help Your K-12 Operation Today

Getting kids to school safely is a demanding task that can be made easier with four virtues from, yes, the military.

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How to Develop Data Governance in Your Organization

Establishing a strong data governance process is essential to building a safe, secure, and effective data program.

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The Importance of Spatial Data Analysis in the Public Sector

Explore UPenn's spatial analysis master class on using R, data visualizations, and cartography to allocate public resources.

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Five Questions to Help You Decide Which Conferences to Attend

There's no better way to keep up with your industry than attending conferences. Here are five questions to help you choose which to attend.

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Using Data-Driven Insights to Tackle Affordable Housing and Homelessness

How the private and public sector are using data to understand the scale of issues around homelessness to develop affordable housing and initiatives.

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Five Reasons Traversa's Run Collector is Tried and True

Almost everything is becoming available on a mobile platform as technology continues to advance. Routing software should be no different.

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How Pennsylvania and Massachusetts Automate Financial Oversight

Explore how two different states are successfully improving operational insight as well as financial oversight while increasing transparency.

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Dispatchers Coordinate Response During Toxic Gas Leak

When toxic gasses leaked from a food supply company, dispatchers knew first responders needed to be on the scene as quickly as possible. Explore the chain of actions.

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Five Types of Documentation and How Technology Can Help

K-12 transportation involves precious cargo. With safety comes documentation. Find out how to better manage it.

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First Responders Access Critical Information During Gun Battle With Fugitive

First responders know that situations can go from bad to worse in a split second.

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Police Department Fights Increased Burglaries With Taskforce

How officers with full caseloads are partnering with state and federal agencies to stop incidents and manage secondary crimes associated with drug use.

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Contractors and the Multi-District Model

Technology continues to disrupt our world, and that can mean more opportunities for contracting businesses, including in the school transportation industry.

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Arming First Responders With Data

Data-driven intelligence goes a long way for first responders.

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Performance Management Tips From Three Cities

What do Austin, Henderson, and Little Rock have in common? All three cities have intrepid, intelligent women heading up their performance management programs.

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Firefighters Battle Grass Fire and Tornado

Dispatchers everywhere know that emergency situations can change rapidly.

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Eight Essential Routing Software Features for Safety and Success

But the most important reason a school district invests in routing software is to address complex student needs and route students safely.

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Public Safety Agencies Create Safer Communities

From traffic citations to hurricanes to burglary rings, public safety personnel are always ready to provide help when it’s needed most.

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Cook County's Transparency Initiative

Cook County launches an open data portal on crime data for the public.

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Faster Response Times Create Safer Communities

In the world of public safety, dispatchers play a pivotal role in emergency responses. To get responders on the scene quickly, dispatchers need computer aided dispatch (CAD) tools.

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Massachusetts' CTHRU Adds Payroll Data

Socrata supports quick movement of payroll data to Massachusetts' CTHRU site.

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Dispatchers and First Responders Protect Community During Tornado

Dispatchers deal with life and death situations every day on the job. Read about one day that stands out as the worst.

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Officers Face Historic Flooding to Save Lives

No storm preparation meetings could have prepared local police chiefs for what would happen once Hurricane Harvey made landfall.

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Are You Still Holding Your Horses?

Let’s take a look at just a few ways K-12 transportation software can help you figure out where you might still be “holding your horses.”

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Communication is Vital in Critical Situations

How the Great Plains region experiences and survives annual severe summer thunderstorms.

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Medical Emergency in Remote Area Prompts Quick Response

When a medical emergency happens in the middle of the woods, all involved need navigation tools that can get help to where it's needed most.

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Police Save Lives During Weather Crisis

How shared computer aided dispatch (CAD) software between three municipalities enabled effective police response during Hurricane Harvey.

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First Responders Race to Locate Missing Child

A missing child is one of the most critical calls for service first responders ever receive.

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Telematics is Peace of Mind

How much is an insurance policy worth to you, your school, or your operation? You spend budget dollars used to insure your fleet, but how do you “insure” students?

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Cyber Threat Hunting and Indicators of a Cyber Attack

When hunting for cyber threats, you need to know where to search for the indicators of a cyber attack. Here's where you should look, and what you are hunting for.

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Ransomware Defense Tips - Incident Response Preparation

Ready your organization to respond to and survive a Ransomware attack with these tips for preparing your incident response protocols. 

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Identity Theft in Traffic Citations

What happens when a traffic citation is issued to the wrong person? Learn how officers can prevent this with photos that accompany electronic citations.

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Prince George's Co. Top Performance Tips

Prince George's County turns to data to improve quality of life and reduce crime.

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Police and Fire Officials Work Together to Capture Gunman

When a gunman was on the loose in the Kansas City metro area, law enforcement officials worked quickly to protect the community.

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How Dispatchers Aided Rescue Efforts During Hurricane Harvey

How dispatchers managed the more than 3,200 calls in five days from residents in their communities and around the region.

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Using Data to Stay Safe on the Scene

In a community with abandoned or otherwise dangerous buildings, prior knowledge about a location can mean the difference between life and death for fire crews.

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How Does Transportation Tech Affect the Quality of Service?

Learn how solutions like student scan cards, onboard tablets, and parent mobile apps can affect a student’s ride to school.

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Your 2018 Goal: Proactive Data Analysis Education

Government leaders should consider providing data analysis education for all staff, not just a few analysts in each department.

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Five State DOTs Using Social Media to Help Citizens

Pioneering state departments of transportation are using social media in noteworthy and clever ways to drive awareness and education in their communities.

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How WSDOT Employees Track Transportation Goals on Results WA

Results WA is a public dashboard designed to track progress on a number of important state initiatives, including transportation goals.

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Connecticut Data Sparks Winning App for Opioid Crisis

How creative use of data helped build an app to reduce deaths from opioid abuse.

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Five Lessons from Chicago’s Open Data Evolution

Brett Goldstein and Charlie Catlett share lessons from Chicago's open data evolution, from early in the maturity journey to mining data in innovative ways.

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Communication Plays Crucial Role in Fire Responses

In the world of emergency responses, sometimes radio communication is not enough.

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Explosion Risks in Unknown Structure Fires

When fire crews respond to an unknown structure fire, they must prepare for the worst.

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Three Keys to Effective Learning and Development Programs

Leaders inside and outside of government talk about the importance of bringing a learning culture to their organizations.

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Accessing Lifesaving Information During a Fire Response

This article is part of a series on the role of firefighters in the U.S. Explore the importance of getting crews maximum information about the incident before reaching the scene.

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A Closer Look at Fire Stats

In the United States, a fire emergency is reported on average every 23 seconds. Understanding the anatomy of a fire department is an important part of understanding the scope of fire emergencies.

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Dispatchers Coordinate Response to Massive Fire

How a Multi-Agency Emergency Telecommunications Center managed a series of lightning-caused fires.

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Police Connect Cases to Arrest Serial Burglar

When dozens of burglaries were reported in the city of Clovis, CA, law enforcement worked with crime analysts to discern a pattern.

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Sending Responses to Multiple-Alarm Fires

In a fire emergency, every second is crucial. That's why dispatchers must work quickly to send the appropriate response to the scene.

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Police Mobilize After Commuter Train Derailment

In the event of an emergency with possible life-threatening injuries, the ability to see where first responder units are located along with their estimated times of arrival helps dispatchers send the fastest response to the scene.

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Tips From Public Help Law Enforcement Capture Gunman

When a gunman was on the loose in rural Oregon, public safety personnel worked quickly to get the killer into custody.

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Dispatch Sends Quick Response to School Fire

When a fire tore through an Oregon high school, fire crews worked diligently to prevent injuries to students and staff.

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Dangerous Fugitive Captured by Police

When an inmate escaped from the Armstrong County Jail, tips from community members helped track the man's every move. In less than 48 hours, he was back behind bars facing new charges.

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Police Secure Scene After Strange Call

How dispatchers kept responders informed and safe in a unique situation.

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Multiple Bridge Outages Cause Dispatchers to Reroute Responders

When a bridge goes out in a community, dispatchers work even harder to route first responders to the scene of an emergency. But imagine what happens when numerous bridges are impassable throughout an entire county.

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Sheriff's Office Use of GIS Improves Response Times and Officer Safety

In the past decade, mapping has come a long way for public safety agencies and helps first responders get to the scene faster and safer.

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Dispatchers Prioritize Responses in Winter Storm

How dispatchers streamlined responses during a level-three snowstorm event. 

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More Criminals Caught by Deputies in the Field

Spending more time on the road means law enforcement officers keep more criminals off the streets.

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Improving Officer Safety in the Field

A computer aided dispatch system with mobile capabilities helps dispatchers keep first responders safer.

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Assessing Your Control Environment in a Risk Assessment

Assessing and rating your control environment is an essential part of a cybersecurity risk assessment. Here's what you should consider when rating.

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Law Enforcement Agencies Do More With Big Data

When public safety agencies have the ability to take big data and make it work for them, they're able to reduce crime and keep communities safer.

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The Role of Dispatchers Behind the Scenes

There is a significant amount of work required behind the scenes in every emergency response, and it all starts with computer aided dispatch (CAD).

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A Look at Next Generation 911

Next Generation 911 (NG 9-1-1) is a hot topic for public safety agencies across the United States. Learn about this initiative, aimed at updating 9-1-1 services to accommodate a growing wireless society.

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Tattoo Helps Law Enforcement Identify Fugitive

Find out how, in less than three days, a convicted murderer who escaped from a Kankakee County jail was back behind bars.

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Unique Tattoo Helps Law Enforcement Identify Body

When a body was found in the Kankakee River in the spring of 2016, public safety professionals worked quickly to identify the remains.

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Important Facts to Remember About Next Generation 911

Article six of a six-part series on Next Generation 911. Prepping for Next Generation 911 (NG 9-1-1) is something many people working in public safety answering points (PSAPs) are doing on some level.

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Why Do We Need Text-to-911?

There are numerous reasons why the United States needs text-to-911 capabilities.

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The Facts About Text-to-911

Text-to-911 is as simple as it sounds. It means that cell phone users can send and receive text messages to and from 9-1-1 call centers.

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What Does Next Generation 911 Mean for my PSAP?

How to navigate what Next Generation 911 (NG 9-1-1) means for each public safety answering point (PSAP).

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When Will Next Generation 911 Be Ready?

In the year 2020, public safety answering points (PSAPs) everywhere will finally get an answer to a burning question: When will Next Generation 911 (NG 9-1-1) services be ready?

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What to Expect With Next Generation 911

NG 9-1-1 is an initiative aimed at updating 9-1-1 emergency services to accommodate a growing wireless society and provide individuals with additional ways to reach out for emergency services.

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CAD Software Leads to Faster, Smarter Responses

Without computer aided dispatch (CAD) software, dispatchers send transmissions via radio to first responders who use pen and paper to record information. Explore a more efficient method for real-time communication.

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Corrections Officers Reduce Inmate Fighting in County Jail

How corrections officers at on detention facility are utilizing corrections software to help reduce the number of fights on the grounds.

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Police Keep Community Safe Using Mission-Critical Data

When a 9-1-1 hang up call comes into a dispatch center, call takers immediately call back to determine whether help is needed or not. But when dispatchers call back and don't get an answer, they know there could be a problem.

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Burglary Ring Busted by Law Enforcement

How one county overcame a rash of burglaries after budget cuts reduced patrol officers.

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Using Instinct and Technology to Build a Profile of a Killer

Although clues are not always prevalent before an attack, solving crimes and protecting the public is possible with a combination of data, technology, and human instinct.

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Saving Lives with On-the-Job Experience and Training

To combat mass shootings and gun violence, law enforcement officers and public safety personnel throughout the country have the opportunity to participate in various training procedures each year.

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Fast Facts About Mass Shootings

Examine mass shootings throughout the years alongside of the role of public safety professionals.

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First Responders Arrive Faster With Enhanced CAD Features

With Automatic Vehicle Location (AVL) functionality, dispatchers can route first responders to incidences using proximity dispatch capabilities.

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Public Safety Software Used to Locate Missing, Injured Officer

Communication plays a vital role in public safety. When dispatchers are unable to communicate with a deputy on patrol, they know immediately that something is wrong.

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Dispatchers Race Against the Clock to Locate Injured Officer

How Automatic Vehicle Location (AVL) in a CAD system saved an unresponsive officer.

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CAD System Handles Massive Call Volume Amidst Freak Storm and Power Outage

New World CAD system never falters during massive storm.

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Dispatchers Use Cell Phone Coordinates to Get First Responders En Route Faster

CAD technology helps expedite fast response to medical emergency.

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Fire Escalates to Three-Alarm in 11 Minutes

Dispatchers send emergency crews to three-alarm apartment complex fire in rapid response.

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Threat Intelligence Program – The Basics

Here are the basics for an effective threat intelligence program to protect your organization.

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Our Opioid Crisis

Open data plays a valuable role in the fight against the opioid epidemic.

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Data Lens: Powerful Insights for Your Data

Introducing Data Lens: a new accessible, visual way to display and explore open data.

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