Same Tyler Products, New Names
January 24, 2022 by Meredith Trimble
As we noted at the outset of 2022, simple interactions with government should be just that: simple. In the same vein, many of Tyler’s products are getting new, simplified names. These updated names will be functional in nature, making it easier to understand what our products do. Working together, Tyler’s integrated solutions take care of the foundational pieces that enable Connected Communities. This is the behind-the-scenes digital infrastructure connecting cities, counties, states, and federal government services and schools to give agencies the ability to “talk” to each other and share insights across departments and geographic boundaries. The result is engaged, transparent, thriving communities.
New Product Names
Tyler’s family of products have a common look, feel, and user experience, whether they are used together or independently. Our new naming strategy mirrors our product suites in being scalable, well-organized, and easy to understand. Take a look at some examples below:
| PORTFOLIO |
CURRENT NAME |
NEW NAME |
| PROPERTY & RECORDING |
ORION |
ASSESSMENT & TAX PRO |
| CIVIC |
ENERGOV |
ENTERPRISE PERMITTING & LICENSING |
| ERP |
MUNIS |
ENTERPRISE ERP |
| SCHOOLS |
TRAVERSA |
STUDENT TRANSPORTATION |
| JUSTICE |
ODYSSEY |
ENTERPRISE JUSTICE |
| TYLER ONE |
SOCRATA (INSIGHTS) |
DATA & INSIGHTS |
| PUBLIC SAFETY |
BRAZOS |
ENFORCEMENT MOBILE |
These are just a few examples. Our FAQ page features a search bar that allows clients to find their new product names in just one click or with an at-a-glance chart. The page also offers a way for anyone to ask a question and receive an answer from Tyler staff.
Client Response
Our clients are ready for these new product names. How do we know? We asked! Ninety-five percent of clients we spoke with had a positive reaction to our new product naming strategy. Clients were in favor of changing product names to ones more clearly explaining what products do. And they agree that a new, simplified naming strategy better aligns with Tyler’s integrated product portfolios. “The name doesn’t matter. It’s just how well the software works.” And, “that’s a positive move,” are examples of the type of feedback we received. There will be no change in product functionality, support, or services. The official transition to new product names will begin in February of this year.