Serve Residents Through Perf. Management

March 22, 2021 by Beth Amann

Serve Residents Through Perf. Management

Data-savvy government leaders recognize that performance management programs can help everyone be better data stewards for the public. However, adopting a data-driven mindset across an organization can be a challenge.

Shannon Mills, strategic performance management analyst, shared Pinellas County’s journey to a fully adopted, integrated performance management system during a recent Southern U.S. Community of Practice.

The Southern U.S. Community of Practice gathers data leaders in the southern U.S. to share regional best practices. Pinellas County was joined by Fulton County, Georgia, in this interactive webinar focused on strategic planning, performance, and data-sharing.

Both counties use performance management as part of their strategic planning process. Pinellas aligned their performance program against the five pillars of their strategic plan by utilizing measures to see performance goal statuses and offer insights to a variety of stakeholders working towards improvement. Internal departments view these dashboards on a regular basis so that they may make adjustments in real time and continue increasing buy-in across the county.

Fulton County is a leader in data-sharing and proved this to be true while partnering with the county elections board in 2020. The performance management team, led by Mike Rowicki, director of strategic planning and performance management, helped election staff fix the operational, administrative, outreach, and education challenges of running an election in the middle of a pandemic.

The team used Share Fulton, built on Tyler’s enterprise data platform, to track information to prepare the organizers and residents for the voting process. They made a plethora of data available in partnership with several agencies to ensure a smooth and safe election. Fulton, a Tyler client since 2014, has built a team nimble enough to respond to requests with data in real time. Across their organization, they have improved processes and gained staff buy-in by empowering them with data.

Rowicki encouraged the community members, “Don’t stop when you've done something, promote it into the future.”

Fulton used data to change the perception of voting in Georgia. Pinellas County improved how it tracks and makes progress toward goals.

To learn how to use data to gain better insights in your community, join the Southern U.S. Community of Practice.

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