States Receive Top GovTech Honors

November 20, 2020 by Heather Daniels

States Receive Top GovTech Honors

The Center for Digital Government announced the results of its 2020 Digital States Survey, a biennial evaluation of all 50 states' technology practices.

The Digital States Survey highlights the best and emerging technology practices that serve as models and can be shared across state borders. The survey evaluates states' use of technology to improve service delivery, increase capacity, streamline operations, and reach policy goals.

This year's top-performing states demonstrated resilience across the IT organization and an ability to pivot swiftly in the face of changing circumstances while laying the groundwork with robust software-as-a-service platforms.

We are honored that 15 of the 25 winning states are Tyler clients earning all three top spots for the "Connected Infrastructure" and "Continuous Innovation" awards categories.

Tyler clients used open data and courts and justice solutions to manage complex, mission-critical functions and to gather insights to provide a contextual narrative to let constituents see where tax dollars are spent.

"We are incredibly proud to see that all of the GovTech Digital States award winners for the Continuous Innovation and Connected Infrastructure categories are Tyler clients," said Lynn Moore, president and chief executive officer of Tyler. "These innovators recognize the importance of the cloud, the need to connect departments to streamline operations, and the benefits that come from continuing to push the envelope to serve their constituents."

Special congratulations to these Tyler clients taking top honors in the categories below:


This award celebrates IT strategy consistency including support of the Governor’s priorities and the actions enterprise IT takes to improve working relationships, planning, policies, and coordination with agencies.

  • State of Utah

Citizen Centric

This category highlights mobile and digital services that engage individual citizens and businesses. Winning solutions focus on transactions, decision support, and other interactions with government groups.

  • State of New Hampshire
  • State of Utah

Data Governance/Transparency

Award winners use mechanisms to ensure data quality (complete, consistent, and accurate) and privacy protection. Winners demonstrate ability to deliver trusted data to all users who are authorized to access it.

  • Commonwealth of Massachusetts

Data Driven Government

This category celebrates systematic data-based analytical mechanisms and techniques used to efficiently and effectively manage the states’ business as well as IT functions.

  • State of Missouri
  • State of Washington


IT programs or projects in energy conservation, environmental management, and the state’s modernization of its physical assets were this category’s focus.

  • State of Maryland
  • State of New Hampshire

Disaster Recovery/Continuity of Operations

Awards highlighted the ability to recover from and maintain continuous IT and business operations during disasters and crisis conditions.

  • State of Iowa

Continuous Innovation

Winners here excelled in exploration, testing, and appropriate application of emerging technologies beyond current operations to improve government services.

  • State of North Dakota
  • State of Texas
  • State of Utah

Connected Infrastructure

This category celebrates IT enabled services including computing, storage, and networks.

  • State of Maryland
  • State of Michigan
  • Commonwealth of Virginia

Related Content