Client Profile: Murray, Utah
Organization Profile
- Industry: Municipal
- Location: Murray, Utah
- Number of Employees: 500
- Population: 49,729
- Tyler Client Since: 2014
- Tyler Products/Solutions: Enterprise ERP (powered by Munis®), Content Manager, Meeting Manager
Challenges
Nestled between Great Salt Lake and Utah Lake sits the city of Murray, Utah, which is located in the heart of Salt Lake Valley. Founded in 1903, this 12-square-mile city was once a mining town filled with smokestacks and horse-drawn carriages.
Over a century later, there have been many changes to the growing city, including the building of a new city hall. The inauguration of the new city hall underscored the importance of creating a standardized and streamlined approach to public engagement, ensuring that the city’s residents, numbering nearly 50,000 can easily access the information they need across various departments within the municipality.
Before implementing Meeting Manager, Murray’s public offices had siloed processes for documenting meeting minutes. “Each board or committee was using their own template. It was all in Microsoft® Word, or all in Excel,” said Brooke Smith, city recorder. “There was no consistency in logo placement, information, or template design.” Recognizing the importance of creating a standardized and aesthetically pleasing meeting template, Smith sought a solution that could create a common and consistent meeting management process that was easy to use.
Solution
Thankfully, Smith did not have to look far before deciding Tyler’s Meeting Manager was the right choice. After learning more about the solution, she knew it would enhance the overall quality of its administrative processes and reflect the progressive spirit embodied in the construction of the new city hall.
“Meeting Manager aligned with our mission to promote a high quality of life by providing superior governmental services in a professional, friendly, inclusive, innovative, and proactive manner,” said Smith. “And it symbolized the city’s commitment to being efficient, transparent, and creating a unified civic identity.”
Results
Today, constituents in Murray can find consistent and professional-looking agendas and meeting minutes online. Additionally, staff members have noticed meeting agenda and minutes processing have been streamlined while using the solution.
“The user-friendly website, built-in template design, and auto-text features that Meeting Manager offers have proven to be a game-changer,” said Smith. “The auto-text enables users to generate meeting minutes with remarkable speed and consistency.”
This will be more accessible to the public who wish to view it. It’s more sensible for us to undergo one or two extra steps because it enhances our professional image and transparency. We are here to serve the public and Tyler Meeting Manager helps us do that.
Brooke Smith
City Recorder, Murray, Utah
This innovative functionality allows users to create predefined text for automatic insertion, eliminating the need for repetitive manual input and reducing the likelihood of errors. As a result, the city’s administrative team can produce comprehensive and accurate meeting minutes in a more time-efficient manner, contributing to increased productivity and ensuring that the records maintained are not only consistent but also of the highest quality.
Murray has also benefited from being able to:
- Connect and bookmark YouTube recordings of meetings into Meeting Manager
- Display a public calendar so citizens have a clear and easily accessible overview of month-to-month meetings
- Use powerful tools, such as the auto-text feature to streamline the meeting minutes process
“The ease of use for the end-user and the public is a big win for us,” Smith stated. She also mentioned how helpful it is to receive an email about a task that has been assigned to her. One of Smith’s favorite features is the automatic emails she receives when something is ready to review or approve.
Smith could not be happier about upgrading the digital postmeeting experiences for citizens and their overall digital interactions with Meeting Manager.
“I would be happy to recommend this to anyone because the functionality of it is so simple. After the initial setup, it’s really easy to create uniform and professional-looking templates for the entire city,” said Smith.