Why Tyler: How Joel Turns EMT Experience Into Innovation

When Joel Mampilly isn’t responding to emergencies as an EMT, he’s designing the technology Fire and EMS teams rely on as a Product Owner at Tyler Technologies.

He brings firsthand responder experience to shaping the functionality of integrated Fire & EMS software, from dispatch and response to reporting and administration. Watch how Joel uses insights from the field to create and continuously evolve tools that save lives and support first responders during every call.

The Why Tyler series highlights Tyler team members with real public safety experience and how they use it to shape the tools agencies rely on every day. Each story shows how firsthand insight leads to smarter, more reliable solutions and safer communities.

Why Tyler: Meet other Tyler team members who are turning real-world experience into innovation.

Explore more of the Why Tyler series here.