Utility Management

New World Utility Management

New World Utility Management Software

Integrated utility account maintenance, billing and collections

New World Utility Management helps local governments provide water, sewer, refuse, electric, gas or other related services more efficiently. All aspects of utility services are seamlessly integrated, including account maintenance, billing and collection. It’s configurable to each organization’s requirements and completely integrated with New World Financial Management. Data entry is reduced, accuracy of information is enhanced, and time is saved through the posting of all transactions to the general ledger.


open quoteAfter thoroughly researching vendors, we chose New World ERP. It was the only true .NET solution we saw. No other vendor could match its capabilities for improving processes; the software will support our unique business rules through configurable workflow technologies.close quote

– Jill Olsen, Assistant Finance Director
Reno, Nevada


New World Utility Management Advantages

  • Automatic meter read interface
  • Customized usage and billing audits
  • Integrated form letters for customers
  • Automated bank drafting options
  • Integrated work orders
  • Support all types of delinquent activities
  • Organization-defined rules
  • Enterprise-wide data access

Access Customer Information Quickly & Easily

You have real-time access to each customer’s current billings, past payments, payment collection, delinquencies and late notices, consumption and consumption history, credit report scoring, change of address and more from a single-screen customer dashboard. The system tracks a complete history for both the physical service address and the individual or company, and even makes it easy to monitor large and top users as needed.


Configurable & Streamlined Billing Process

Enhanced billing supports multiple rates based on service type and billing definitions. Final bills can be generated in real time and outside the billing cycle. Features including automatic audits, automated billing calendar and system-wide alerts to verify accuracy and ensure that vital information isn’t missed.


Enhance Service to the Community

New World Utility Management enhances the way local governments serve communities by supporting the transfer of service locations and providing users with quick access to a complete, integrated information database. Combined with eSuite, New World Utility Management enables citizens to request service changes and submit payments online 24/7.