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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


In Case You Missed It

Take a look back at this article to find out how the Kankakee County Sheriff's Office in Illinois, was able to use information sharing and data integration to bring a burglary ring to justice.


Burglary Ring Busted by Law Enforcement

When cutbacks in 2015 resulted in a reduction of officers on patrol throughout Kankakee County, the county experienced a rash of burglaries.

For three weeks, burglars ransacked homes in search of guns, jewelry, electronics, cash and anything else of value.

"It got to the point where you were either a victim of the burglaries, neighbors with someone who had been a victim or afraid of becoming a victim," according to Becky Powell, Investigation's Officer Manager for the Kankakee County Sheriff's Office.


Burglary Ring Busted by Law Enforcement

When cutbacks in 2015 resulted in a reduction of officers on patrol throughout Kankakee County, the county experienced a rash of burglaries.

For three weeks, burglars ransacked homes in search of guns, jewelry, electronics, cash and anything else of value.

"It got to the point where you were either a victim of the burglaries, neighbors with someone who had been a victim or afraid of becoming a victim," according to Becky Powell, Investigation's Officer Manager for the Kankakee County Sheriff's Office.

The burglaries took place in Kankakee's neighboring counties as well, and all information from those incidences were entered into Kankakee's records system.

This collection of shared data along with tips that were called in helped generate documents in the records system so that law enforcement officials and other individuals involved in solving the case had instant, accessible information.

"The criminals involved in the burglaries knew that we had a reduction in force," Trent Bukowski, IT Director for the Kankakee County Sheriff's Office said. "They took advantage of the lighter patrol that was going on throughout the county."

A break in the case came when the burglars were caught on a security camera stealing from a Walmart store in Kankakee. The surveillance footage provided a description of the offenders and the two vehicles they were driving.

What was especially notable about this footage was that one of the burglars was seen wearing a Chicago Bulls t-shirt in the video. This helped investigators tie the individual to a residential burglary that took place later in which that same shirt was found at the scene.

These descriptions were entered into Kankakee's records system and alerts were put out so that all officers in the county and surrounding areas knew what the suspects looked like and what cars they were driving.

Once officers were aware of this vital intelligence, they arrested the individuals as they left the scene of a burglary. The individuals were caught with items stolen from houses and items with tags on them from Walmart, which were purchased with stolen credit cards.

With the information sharing and data integration capabilities of the Kankakee County Sheriff's Office's computer aided dispatch, records, mobile, field reporting and corrections public safety software solutions, these criminals were able to be brought to justice.


Fire Escalates to 3-Alarm in 11 Minutes

On New Year's Eve in 2015, the Snohomish County Police Staff and Auxiliary Services Center (SNOPAC), a 9-1-1 Public Safety Answering Point (PSAP), received a call regarding a mattress fire in an apartment complex.

According to Karl Christian, SNOPAC's Operations Support Specialist, this fire was of special concern due to the size of the apartment complex — 217 apartment homes in total — and the number of lives at stake. Unlike a structure fire at a home or smaller dwelling, this fire had the potential to be harder to control.

Within just five minutes of the initial call for service, the fire had already spread beyond the apartment with the burning mattress. Smoke could be seen billowing out of the second floor of the apartment complex.

One minute after the first string of responders had arrived — four minutes after being dispatched — the fire spread to a separate building. At 7:16 p.m., a mere seven minutes after the initial call for service, the fire emergency was advanced to a second alarm.

As more units were dispatched to the scene from multiple agencies across the county, the fire became more severe and difficult to contain and was moved to a third-alarm. At that time, more than 90 firefighters and emergency personnel had responded to the call.

By the time the blaze had reached third-alarm status, only 11 minutes had passed from the moment the call for service first came in to SNOPAC. With the help of the public safety software system used by both SNOPAC and SNOCOM rescue units from multiple fire districts and jurisdictions were able to be called to the scene. This response helped get the fire emergency under control, and prevented loss of life and additional injuries.

Seven apartments in the complex were affected by the fire, while 23 additional apartments in the complex were damaged by smoke and water. Fifteen residents required medical treatment both on the scene and at the local hospital. Volunteers with the Red Cross were on hand to help displaced residents.

To learn more about New World public safety solutions, read the SNOCOM/SNOPAC Case Study.

Photo courtesy of Everett Police Department