The Call Blog

New World Public Safety The Call

The Call

rss

True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


The Facts About Text-to-911
The Facts About Text-to-911

This article is part four of a six-part series on Next Generation 911
Part one | Part two | Part three | Part four | Part five | Part six

Text-to-911 is as simple as it sounds. It means that cell phone users can send and receive text messages to and from 9-1-1 call centers.

This concept generally calls to mind the image of someone hiding in a closet while texting 9-1-1 to say there is a burglar in the house. The reason this person is texting 9-1-1 instead of calling 9-1-1 highlights the need to communicate with emergency services even when speaking could be a problem.

Video: CAD Users Experience Text-to-911


Text-to-911 works the same way it does when individuals send text messages to and from one another.

From a technological standpoint, when an individual makes a text call to 9-1-1, the text caller sends a text message to emergency services. That text message is then routed by the person's phone provider (Verizon, Sprint, etc.) through a Text Control Center (TCC) to the appropriate public safety answering point (PSAP) in the area. Texts are received by a PSAP within six seconds.

Text-to-911 is a part of the National Emergency Number Association's Next Generation 9-1-1 initiative. This initiative is aimed at preparing PSAPs across the country with the technology capabilities to support the modern mixed media that smartphones and communication devices are capable of offering.





Comments are closed.