There is a significant amount of work required behind-the-scenes in every emergency response, and it all starts with computer-aided dispatch (CAD).
When a call for service comes in to a 9-1-1 communication center, dispatchers immediately get to work sending a response. From there, first responders head out to provide assistance in whatever manner they are needed. But that doesn't mean the dispatchers' role in the response ends.
For instance, when officers respond to a call for service, they stay in contact with dispatchers at the communication center using their mobile data terminals (MDTs) located in their vehicles.
By staying in contact, dispatchers are able to route first responders to the scene and attach real-time updates about the call for service that first responders can see using their MDTs as they travel to the incident.
CAD systems with automatic vehicle location (AVL) functionality offer additional benefits as they provide dispatchers and first responders the ability to see where all first responders' vehicles are located on a digital map.
With AVL, a global positioning system (GPS) is set up on an agency's mobile server and configured so GPS data is sent to the mobile software located in an officer's vehicle. This signal is also sent to other units within the agency and to dispatch. To do this, AVL technology constantly sends latitude and longitude coordinates back to the CAD system so that the unit's location is always known by the agency's dispatchers.
AVL functionality helps dispatchers with routing as it helps direct patrol officers to the location of a call for service and provides continuous estimated time of arrival (ETA) data. By knowing where all first responders are on the map, CAD managers are able to help ensure communities have a robust level of patrol in all areas.
While the work of dispatchers happens outside of the public eye, they play a vital role in emergency responses and providing public safety to communities everywhere.
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