The Call Blog

New World Public Safety The Call

The Call

rss

True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Multiple Bridge Outages Cause Dispatchers to Reroute Responders
Multiple Bridge Outages Cause Dispatchers to Reroute Responders

When a bridge goes out in a community, dispatchers work even harder to route first responders to the scene of an emergency. But imagine what happens when numerous bridges are impassable throughout an entire county.

Pennsylvania has approximately 4,500 structurally deficient bridges, which will be repaired or replaced though the Rapid Bridge Replacement Project. While this is necessary, it does present a problem for dispatchers and first responders.

According to Ron Wolbert, the director of 911 operations for the Clarion County Office of Emergency Services, numerous bridges in Clarion County are in the process of being repaired or replaced.

"The bridge project has created new and interesting challenges for dispatch procedures," Wolbert said.

In one area of the county, primary responding agencies have been cut off from access to the areas they serve. To ensure the residents in this area still receive proper emergency services, response plans in the county's CAD system were reconfigured.

Now, the county's CAD system reassigns response areas and temporary alarm assignments for all responders in the impacted location. To do this, response times, access from adjoining townships and boroughs, and the availability of resources had to be factored in. These areas were then assigned roadblock areas on the county's CAD map and labeled and highlighted on screen for easy recognition by dispatchers.

"Dispatchers not only see the highlighted areas on their digital maps, but a labeled description advising of the exact procedures that need to be followed for a timely response," Wolbert said. "I can say the ease of use of the system, coupled with the many features we can utilize, has made the construction that comes with the bridge projects more manageable and not allowed it to become a disaster in our 911 center."

Watch: Dispatchers Discuss Reliability in CAD software



Comments are closed.