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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Police Mobilize After Commuter Train Derailment
Police Mobilize After Commuter Train Derailment

A train crash is something many commuters never even think about until it happens.

In the early morning hours of Feb. 24, 2015, an individual mistakenly drove his truck onto the grade crossing of a railroad track in Oxnard, CA. The truck became stuck on the track and the driver exited the vehicle without calling for help.

Within 12 minutes, the truck was struck by a commuter train traveling from East Ventura to Los Angeles at 64 mph. The train derailed sending three of its five cars onto the roadway alongside the track.

Almost immediately after the derailment, 9-1-1 calls began flooding dispatchers in Oxnard. According to the Oxnard PD's IT Manager Raja Bamrungpong, an accident of this magnitude resulted in numerous public safety agencies responding.

"As soon as the calls came in to dispatch about the train crash, we knew this would be a large response," Bamrungpong said.

Dispatchers with the Oxnard PD sent a fast response to the scene using their computer aided dispatch (CAD) software.

Find out more about CAD usage in California agencies: 40 Burglary Cases Closed Through Connecting Data

With CAD, dispatchers see where all first responders are located on a digital map. In the event of an emergency with possible life-threatening injuries like in the train crash, this ability to see where units are located along with their estimated times of arrival (ETA) data helps send the fastest response to the scene.

Within minutes, officers from Oxnard were on the scene along with several other law enforcement agencies and fire departments that were dispatched to assist in the response.

At the time of the accident, more than 25 individuals who were passengers on the train were taken to area hospitals and treated for injuries.

"Being able to respond quickly to an accident as large as the train derailment and provide services to all those impacted is something we strive to do as an agency," Bamrungpong said.



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