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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Police Secure Scene after Strange Call

Dispatchers take thousands of calls per year, so it should come as no surprise that some of those calls are stranger than others.

In December of 2014, a dispatcher with the Armstrong County Dept. of Public Safety received a 9-1-1 call from a man asking to have a SWAT team come to his house. Dispatcher Brandon Dague knew immediately that this call was going to be different than most.

However, he proceeded to take down the man's information so he could send the appropriate help.

When the caller's address and number were entered into the county's computer aided dispatch (CAD) system, an alert was generated showing premise history information. This information indicated that this individual made frequent calls to 9-1-1 and was known to be violent toward first responders, especially law enforcement officers.

"We knew that this was a potentially dangerous situation, and we knew we had to keep all first responders safe when they went out there," Dague said. "Luckily the premise history information helps us know what we're dealing with so no one is blindsided when they arrive on the scene."

In this case, when the man claimed that his kitchen was on fire and he needed assistance, law enforcement officers were dispatched to his address. Because dispatch knew from premise history information that first responders could be in danger if they responded, Dague sent a police response first to secure the scene.

When police arrived on the scene, they discovered the man who called had a gun and there was no fire. The individual threatened the police officers with the gun and he was arrested.

"In cases like this, having information in our CAD system that we can relay to first responders helps keep everyone safer," Dague said. "When we have calls from individuals who are looking to make trouble, CAD helps us to have a quick way of knowing the backstory of the situation we're dealing with. It's an important tool to have in instances where individuals are putting their lives on the line."