Tyler is with you every step of the way.
We know it’s not enough to simply deliver the best technology solutions — which is why we back our software applications with a full suite of services. Through these client services, we’re here to help you generate maximum results and realize the best return on investment possible — all with minimum time, effort and cost.
With our deep domain expertise and decades of experience serving the public sector, our expert staff understands that implementing your products and keeping your software up and running is critical to your bottom line. From converting and implementing your Tyler product to providing product training and ongoing technical support, at Tyler we’re here to empower you every step of the way.
When you start out with any Tyler product, you’ll have an assigned implementation team. From system setup and configuration to helping your work group manage change, your Tyler experts work with you every step of the way. For the formative months after you’re up and running on your new Tyler solution, you’ll have the close, proactive attention of a Tyler team to help you through all the “firsts” you encounter.
Ongoing Support Day In and Day Out
When you have software-related questions or issues, you need access to quick, friendly and knowledgeable support. That’s why we go beyond a typical call center or help desk department. We not only offer multiple channels for finding fast and courteous client support (toll-free calls, client portals, online support, live chat and more) but we employ some of the friendliest, most knowledgeable professionals in the industry.
We know high-quality training means a satisfied client. We are committed to offering a variety of training and continuing education opportunities to meet your needs. We’re excited to offer online training and continuing education opportunities for Tyler products. From beginner to advanced, we have the classes you want with tips and tricks, in-depth product training and key information to help you better serve your citizens.
Depending upon your office’s specific needs and goals, you may find that you require additional technical services. We offer a number of additional services, many specific to the product or solution area, or specific to a particular issue or situation. From disaster recovery and change management to database administration and consulting, our experts will make sure your office works at the speed of business.