Application Trainer, eFile & Serve

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The Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler’s Courts and Justice software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.

Responsibilities 


  • Deliver live, virtual training courses covering Tyler Courts and Justice software products

  • Create, refine, and deliver written materials in support of training initiatives

  • Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract

  • Manage multiple client training tracks simultaneously to deliver engaging, customized instruction, while engaging in content production and refinement

  • Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release.

  • Schedule and coordinate all aspects of training execution, including virtual platform, date/time, materials, and attendance

  • Coordinate with client and project team to address specific client needs or requests, and to gather unique client information.

  • Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client

  • Facilitate learning using a variety of instructional methods and activities to maintain user engagement

  • Provide hands-on practice opportunities through guided exercises and independent practice scenarios

  • Support and coach users with varying levels of technical proficiency, as they gain mastery of the software. Remediate and guide those who require additional reinforcement of content

  • Represent the Tyler brand, mission, and values at all times, with clients and fellow employees

  • Perform other job-related duties and responsibilities that may be assigned

Location

Chicago, Illinois | Remote

Travel

10-25%

Qualifications


  • BA/BS in Education, Communications, or another applicable degree required
  • Must live in Illinois
  • Previous experience training or onboarding a plus
  • Foundational knowledge of adult learning theory and the application of learning science required
  • Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills
  • Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork
  • A “do what it takes” approach to solving problems and delivering quality learning experiences
  • A positive attitude and the ability to calm those around you
  • Excellent people skills and the ability to build relationships
  • A strong work ethic and sense of ownership in all efforts
  • Knowledge of Tyler’s Courts and Justice product suite a plus

Apply Online


Requisition Number:2022-1298

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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