Infrastructure Engineer

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The Infrastructure Engineer is responsible for providing technical expertise of Microsoft systems (Windows/IIS/SQL) in support of Tyler software products across various environments and technologies, such as public and private clouds, networking, servers, databases, and system performance.

Location

Plano, Texas | Remote

Responsibilities

  • Supports, troubleshoots, and maintains Microsoft Windows and IIS systems for SaaS customers located in AWS Gov-Cloud and client-hosted (on-premise) environments.
  • Works with internal and external clients with varying degrees of skillsets ranging from end-users to experienced IT teams to resolve highly complex, detailed and high priority Windows server, system, and network technical issues.
  • Maintains, monitors, and analyzes performance of system components.
  • Develops system specifications, technical documentation, requirements, KB Articles.
  • Prioritizes workload and resolution to meet service level agreements.
  • Analyzes and resolves customer technical issues affecting software operability, escalating to other departments as identified.
  • Participates in identifying and recommending technology solutions for clients.
  • Works closely with software engineering and development teams on issue resolution and process improvement.
  • Works on projects either independently or as part of a team.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree in computer science, MIS, or equivalent experience.
  • A minimum of ten years of relevant experience; previous experience as a Senior Technical Support Analyst with Tyler Technologies preferred.
  • Proficient knowledge of MS servers (Windows/IIS), virtualization, data storage, networking.
  • Working knowledge of SQL Server, software development lifecycles, TSQL and PowerShell scripting.
  • Excellent analytical, communication and client-facing customer service skills required.
  • Ability to multi-task, works as part of a team, and develop and train staff.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.
  • Strong analytical and problem solving skills to troubleshoot Microsoft systems issues as it interacts with custom software.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $59,451 - $100,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2022-1252
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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