Project Manager, Civil Process

Location

Remote | Marlborough, Massachusetts | Plano, Texas

Travel

10-25%

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Become familiar and verify contract requirements, program modifications, and other site-specific background information.
• Take ownership of all aspects of projects related to delivery of client software and services including, but not limited to:
  • Acquiring and coordinating necessary resources to meet project needs.
  • Planning, tracking, and documenting all project activity.
  • Tracking project hours and submitting project progress reports by due dates.
  • Monitor and review revenue recognition and bringing concerns to management as needed.
  • Managing project scope, time, and budget to meet client commitments.
  • Managing communication throughout the team and stakeholders.
  • Managing the quality of project team deliverables.
  • Documenting and reporting status and issues.
  • Identifying, reporting, and managing risks; overcoming project obstacles.
  • Acting as a client liaison, communicating feedback to appropriate Tyler representatives.
  • Acting to resolve outstanding issues on behalf of client in a timely manner.
• Coordinate with client’s key functional leaders to create plans and timelines within scope.
• May be responsible for reminding clients of delinquent/past due payments for their account.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Communicate completion of milestones to clients.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• Maintain project team’s calendar commitments; keep all project event information current.
• Travel to client sites as needed. Ability to travel up to 10%
• Perform other duties as assigned.
• Manage multiple activities/multiple accounts simultaneously without missing critical deadlines.
• Understand software implementation processes, methods, and deliverables.
• Achieve results without having direct control over all resources and be able to leverage these results across internal and external departments.
• Provide leadership to implementation field staff to achieve project, team, and individual goals.
• Understand contract terms for the client. For example, understanding key milestones that trigger license and maintenance payments.
• Collaborate with client and/or Tyler resources to solve complex business issues.
• Demonstrate product expertise.
• Manage the project to plan and budget.
• Proactively manage and handle issues and risks.
• Effectively communicate with internal personnel as well as with clients (at multiple levels).
• Build rapport with clients and employees while actively influencing events and negotiating changes to achieve project goals.
• Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.