Renewal Specialist

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Our mission at the Data & Insights Division of Tyler Technologies is to help government use data more strategically and effectively in the design and delivery of their programs and missions using Socrata solutions. 

We are looking for a Renewal Specialist to drive timely renewal and expansion into existing accounts. As a SaaS company, this is a critical role and the Specialist will own the renewal process from account review to deal closure. To be successful, you must be able to balance multiple responsibilities, develop positive and productive relationships with clients and internally, and be adaptable with a focus on improving process.

Location: While this role would be ideal to have in our Seattle, WA office, we would be open to having someone perform this role remotely (home office) or from our Washington DC office. For candidates who are not in Seattle, it would be ideal to have a little more experience because you will have the additional challenge of working remotely.

 

 

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Seattle, Washington or Remote

Responsibilities

  • Responsible for timely renewal and expansion of assigned accounts, owning the process from account review to deal close
  • Develop a solid understanding of Socrata products, GTM and pricing strategies
  • Attain quarterly bookings targets and overall renewal and expansion metrics
  • Analyze account KPIs to determine health of low touch accounts and identify opportunities for expansion/upgrade
  • Research contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate
  • Develop a positive and productive relationship with clients, working with them throughout the procurement process
  • Work cross-functionally with internal teams (finance, legal, deal desk, sales leadership, support, and client success) as needed to facilitate timely deal closure and delivery of client value
  • Adapt and evolve process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction
  • Manage opportunities in Dynamics and Totango, and own discussions around forecast and pipeline
  • Assist with billing issues as needed
  • Participate in strategy and planning discussions

Qualifications

Required Qualifications

  • Organized, adaptable, self-motivated team player with the ability to balance and prioritize multiple responsibilities in a fast paced, everchanging ecosystem
  • Highly analytical and intellectually curious with a strong understanding of SaaS usage metrics
  • Mission driven team player with an empathetic approach who takes ownership for the delivery of customer value and satisfaction
  • Creative problem solver
  • Familiarity with contracts and terms of service
  • Proven ability to negotiate and close multi-year deals

These additional Qualifications would be ideal but are not required:

  • Successful background in direct and partner sales models
  • Government (FED and SLG) experience
  • Experience with Dynamics and Totango

How We Act 

How we act with each other and our clients embodies the core values and our code of conduct: 

  • We value big ideas and creative execution 
  • We build open and honest relationships 
  • We are results driven and accountable 
  • We celebrate success together 
  • We aspire to be remarkable 
  • We take individual responsibility for the success of every client 

Do you share our values? Is this the kind of environment where you’ll feel empowered to do your best and most meaningful work? 

About  Us 

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector - cities, counties, schools and other government entities - to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler's client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, Australia, and other international locations. In 2017, Forbes ranked Tyler on its "Most Innovative Growth Companies" list, and Fortune included Tyler on its "100 Fastest-Growing Companies" list. Headquartered in Plano, Texas, Tyler has more than 4,200 employees in multiple divisional and regional offices across the U.S. You can learn more about Tyler Technologies at www.tylertech.com.  

The Data & Insights Division employs 150 team members and is headquartered in a vibrant and creative workspace in Seattle, WA. You can learn more about this remarkable division of Tyler at  https://www.tylertech.com/products/socrata.

Our data-as-a-service platform and cloud-based solutions support the world’s most effective open and internal data sharing programs at every level of government. Our clients include the US Federal Government, half of the US states, and most major US cities and counties. That list includes states like New York, Texas, Massachusetts and Utah; cities like Seattle, Chicago, Los Angeles and New York City; and Federal agencies like the Centers for Disease Control and Prevention (CDC), US Department of Commerce, the US Department of Transportation and the Centers for Medicare & Medicaid Services! Our select, few non-governmental clients are ones with influence over government data policy, including the World Bank, the United Nations, and the European Commission. 

Competitive salary including a 401K with employer match, employee stock purchase plan, as well great health benefits are offered. Qualified applicants are encouraged to apply right here! 

Tyler Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Tyler Technologies will not tolerate discrimination or harassment based on any of these characteristics. Tyler Technologies encourages applicants of all ages.

At the Data & Insights division of Tyler, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies many different backgrounds and experiences is necessary for us to be the best we can be. Within the division, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.

We understand change takes time and that we still have work to do, and we are committed to making continual progress

Apply Online


Requisition Number:6619065

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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