Software Support Representative, eSolutions

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The Software Support Representative is an entry level position responsible for providing exceptional customer support for Tyler’s eSolutions software products.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

0-5%

Responsibilities

  • Provide phone, web, chat, and email support for customers nationwide.
  • Work with clients on analysis, diagnostics and resolution of issues.
  • Manage multiple customer issues in a fast paced organization and prioritize effectively.
  • Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
  • Utilize system tools and verbal scripting to assist clients and resolve issues.
  • Assist with testing client sites for future product releases.
  • Must be on the phone and available to help clients from start time through end time. 
  • Perform other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

  • Associate degree or equivalent experience required; Bachelor’s degree preferred.
  • Exceptional customer service aptitude required.
  • One year of work experience in a customer service/technical support environment preferred.
  • Experience working in a high volume call center is preferred.
  • Ability to work in a team environment to collaborate on resolving issues.
  • Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
  • Familiarity with legal terms and principles desired.
  • Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems.
  • Excellent problem-solving skills.

Apply Online


Requisition Number:2020013-1

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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