Technical Services Support Specialist

Apply Online

Location

Overland Park, Kansas

Responsibilities

  • Deployment, maintenance, and Tier 3 support for Tyler's Recreation Management platform.
  • Work with Product and Development teams to integrate, validate and, deploy new technologies, tools and hardware solutions to enhance the Recreation Management applications
  • Escalation for critical application and infrastructure issues to insure rapid resolution to our customers
  • Work with the Cloud team to deploy and maintain infrastructure to support the Recreation Management Applications
  • Maintain QA, UAT and Production environments for all customers
  • Work with the Data team to troubleshoot and resolve complex database and configuration issues.

Qualifications

  • System Administration & Scripting
    Strong experience with IIS (Internet Information Services), including:
    Configuring and deploying web applications
    Creating and managing IIS sites and application pools
    Understanding of application bindings and security settings
    Practical knowledge of PowerShell scripting for automation and system tasks
  • Cloud & DevOps
    Hands-on experience with AWS Cloud Services, particularly:
    S3, Lambda, CloudFront, EC2, and CloudWatch
    Solid understanding of API architecture, including:
    REST principles
    Authentication methods (e.g., API keys, etc.)
    Consuming and testing APIs using tools like Postman
    Familiar with Kubernetes concepts and architecture (e.g., pods, services, deployments, config maps)
    Solid experience with .NET Framework / .NET Core and C#
 
Debugging & Monitoring
  • Proficient in reading and interpreting application logs and debugging tools
  • Ability to troubleshoot and resolve technical errors by understanding:
  • Stack traces
  • Dependency issues
  • HTTP status codes
  • Experience with monitoring tools such as New Relic, CloudWatch Logs, or similar platforms
Database Skills
  • Strong knowledge of Microsoft SQL Server and AWS RDS
  • Ability to write and modify SQL queries
  • Familiarity with stored procedures and views

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6983




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us