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From Case Management to Case Resolution
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From Case Management to Case Resolution

A traffic citation is issued and the offender, now defendant in a case on your docket, drives away. What happens if that person doesn’t pay the fine and resolve the case within 30 days? How about 90 days? What happens if that case remains open for 120 days or longer?

With an ever-growing number of cases vying for municipal courts’ resources, the longer a case remains open, the more work it takes to close. That’s why courts around the country are turning to technology to lighten the load.

Incode court’s Case Resolution Tools empower citizens to truly take ownership of their court experience by providing easy access to information. From the moment a case lands on your docket until the final payment is received, these tools work together to help courts resolve cases quickly and efficiently.

  • No third-party vendors
  • Defendants and justice partners can access information 24/7 from any mobile device
  • Accept full and partial payments
  • Allow defendants to request programs online
  • Eliminate duplicated data entry
  • Highest level of informational security

Tools to Resolve More Cases

Online Case Resolution Tools

Using a citizen-facing web portal, courts are changing the way they interact with defendants by directing them to manage their tickets online rather than waiting in line. This seemingly simple change has proven to drastically increase compliance rates while simultaneously decreasing the number of customers court clerks have to directly interact with on a daily basis.

  • Accept full and partial online payments
  • Allow defendants to request programs online
  • Give the option to request court dates online
  • Accept uploaded documentation

Online Case Records Tools

Rather than physically going to the court and waiting for certain documents to be manually located by a clerk and then printed out for review, local attorneys, police, and other case parties can simply log on to the website and search for the information they need, including the court docket schedule.

No call. No visit. No paper wasted.

  • Make case information searchable
  • Give the public a live view of the court docket
  • Make viewing case documents easy
  • Accept e-filed documents from attorneys

Engagement Tools

By making efforts to remind citizens of important dates and times, courts across the country are seeing major drops in failure to appear (FTA) rates. These types of notifications relieve the court of the responsibility of contacting defendants to inform them of unpaid citations, hearings, warrants issued, or other matters by offering the capability to create and send customized phone messages in an audited environment.

  • Send automated phone and text notifications
  • Answer quick questions with Interactive Voice Response (IVR)
  • Deliver and accept documents by email

Accessibility Tools

Barriers to accessing justice look different from person to person. For some it might be the inability to pay or illiteracy, and for others it could be the distance to the court combined with unreliable transportation – the list goes on and on. Incode court’s accessibility tools help to remove those barriers by making it easier for cash-only payments to be made throughout the community, reducing and sometimes eliminating the number of times someone has to visit the courthouse to resolve a case, and more.

  • Accept payments by phone
  • Allow payments to be made at an off-site kiosk
  • Give defendants e-filing options
  • Resolve traffic ticket disputes online
  • Conduct remote hearings using Tyler Virtual Court

Want more information?

Download the Incode Court Online product overview to learn more.

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Have questions?

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From dispatch to disposition, Tyler Alliance connects data and processes between public safety and criminal justice departments, agencies, and jurisdictions. By breaking through the silos, Tyler Alliance is improving safety, responsiveness, efficiency, and the administration of and access to justice.

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