Excellence 2025: Digital Services & Cloud Solutions
October 30, 2025 by Craig Patton
Expectations regarding digital government continue to rise. Residents want secure, on-demand access to services, and employees need reliable tools that help them deliver those services efficiently. For most public sector organizations, moving to the cloud has become the key to meeting both goals. Modern, cloud-based systems enable greater stability, stronger security, and seamless access for staff and residents alike — anytime, anywhere.
Forward-thinking leaders are using this shift to reimagine what public service can be. By deploying digital solutions in the cloud, they’re streamlining operations, improving user experiences, and strengthening community trust.
Celebrating Excellence in Digital Services & Cloud Solutions
Across the country, innovative public sector organizations are meeting the challenge with the help of Tyler Technologies solutions. The Tyler Excellence Awards were created to honor these forward-thinking efforts. As 2025 winds down, let’s recognize this year’s winners in the Digital Services & Cloud Solutions category — organizations that have delivered improved digital service, better security, and increased access in the cloud for their communities.
Automating the Court Through Better Workflows and Online Access
Dedicated to continuous innovation for the betterment of their high-traffic court and those it serves, Hobbs Municipal Court, New Mexico, looked to the cloud to stay ahead of a substantial citation workload. Since implementing the fully cloud-based Municipal Justice software solution, the court has:
- Decreased case processing time drastically through more secure, stable, highly automated workflows.
- Empowered attorneys to manage cases and track documents and data more effectively online.
- Increased public and attorney access to digital case information, which in turn, has freed court staff from answering questions and tracking down documents.
Increasing Efficiency, Data Accuracy Through Integrated Systems
Albemarle County, Virginia’s, outdated and disparate financial and procurement systems required extensive manual workarounds due to a lack of integration, resulting in duplicated efforts, data inconsistencies, and limited visibility into current data. In response, the county implemented Enterprise ERP, which has:
- Reduced manual data entry by 30%, allowing staff to focus on higher-value tasks.
- Decreased procurement processing by 50%, improving vendor relationships and service delivery.
- Eliminated data discrepancies, reducing reporting errors.
- Increased reporting efficiency, reducing prep time for monthly financial reporting from days to hours.
Moving to the Cloud to Increase Security, Efficiency, and Uptime
Seeking a more stable, dependable, and secure environment for the county’s court case management system, the El Paso County IT Department in Texas decided it was time to migrate to a SaaS-based model in the cloud. Through careful planning and dedication to county-wide collaboration, El Paso’s smooth transition of Enterprise Justice to a SaaS model:
- Enhanced security, efficiency, and reporting within Enterprise Justice.
- Increased system uptime significantly — from 87% to nearly 100%.
- Freed up IT to focus on more impactful tasks by reducing maintenance and support issues.
More TEA Winners: Explore a complete list of 2025 Tyler Excellence Award winners and their stories.