Resilient Communities Rely on Modern Public Safety Solutions

Public safety professionals have to be ready for anything. Major accidents, natural disasters, and security threats are just some of the disruptions that could occur on any given day. Resilient technology that provides uninterrupted service, seamless communication, and enables real-time decision making is essential.

My colleague, Pat Ninmann, recently wrote about how modern technologies are helping agencies improve public safety. I’d like to add to the conversation by sharing my insights on how resilience is strengthened through cloud-based solutions, cybersecurity strategies, and analytics that enhance disaster preparedness and response.

Cybersecurity — Benefits of the Cloud

Cybersecurity is consistently one of the top concerns of GovTech leaders. Public safety agencies know that threat actors don't take a day off. A resilient cybersecurity strategy requires a proactive approach.

Cloud-based solutions provide the best platform to mitigate threats. At Tyler Technologies, our collaboration with Amazon Web Services (AWS) has been transformational for clients. AWS protects the underlying infrastructure running all of their services in the AWS cloud, including the hardware, software, networking, and facilities. We add on by embedding security best practices like automated code scanning and penetration testing.

All of it helps to mitigate threats before they even reach a client site, allowing agencies to operate with confidence and focus on their mission. In addition, clients get a more scalable, higher-performing environment with less downtime and fewer IT headaches than on-premises solutions. They can worry about what they do best, while Tyler and AWS handle the rest.

Power Public Safety Resilience with Technology

Learn more about the critical role of resilient technology in public safety and how agencies can maintain seamless operations, adapt to evolving threats, and respond effectively to emergencies.

Game Changing Technology in a Crisis

Public safety agencies have seen it all and know that technology keeps everything moving when the pressure is on.

Data integration solutions like our Enterprise CAD streamline operations, which is invaluable during a crisis. It allows dispatch personnel to prioritize urgent 911 calls while ensuring more routine calls receive a timely response. Features like storm mode, customizable fire response protocols, and real-time mapping allow dispatchers and first responders to stay ahead of unfolding situations.

Mobility is another critical piece of the public safety technology puzzle. With mobile apps, everyone from command staff to support units stays connected and up to date no matter where they are. Even during normal operations, real-time access to critical information empowers everyone from mounted police at parades to marine units patrolling bodies of water. In every scenario, personnel can make more informed data-driven decisions.

More Trends in Public Safety Technology

In addition to cybersecurity and moving to the cloud, here are a few of the other hot topics in public safety technology:

• Artificial intelligence (AI) is an inescapable topic of conversation. However, we see agencies already successfully leveraging AI in various areas today and are excited about future innovations. Stay tuned.
• Fire departments must transition to the National Emergency Response Information System (NERIS) within a year. It's a big transition that Tyler is well positioned to assist with through our strong partnership with Emergency Networking for fire records and electronic patient care reporting (ePCR).
• Reporting gets fewer headlines, but big things are happening. For example, modern report-writing technology helps police officers comply with federal reporting requirements while cutting the time they spend on writing reports by up to 50%.

These are just some of the innovations driving the future of public safety, offering agencies more efficient, secure, and data-driven solutions to meet evolving challenges.

A Look Ahead

By continuously learning, trusting the right partners, and planning ahead, public safety agencies can fully harness the power of technology to improve their operations and ensure they stay prepared, connected, and resilient. It’s all about protecting communities and the people who serve them.

At Tyler, we’re dedicated to equipping public safety professionals with the technology and support they need to strengthen resilience, enhance decision-making, and improve outcomes.

About the Authors

Paul Case

Paul Case is vice president and general manager at Tyler Technologies and spearheads the Client Success and Support Services organization. He is focused on initiatives that elevate customer experiences and drive operational excellence in the public safety sector.