Operations Analyst

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The Operations Analyst is a key member of the Operations team supporting data management, reporting, forecasting, and problem resolution within a Portfolio(s). This person will work closely with the Professional Service delivery managers and the Operations team to ensure integrity of our data systems. This position requires strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

0-5%

Responsibilities

The Operations Analyst can expect to focus their work in the following areas:
  • Maintain portfolio account details in a centralized database- tracking elements such as projects, revenue recognition rates, staffing assignments, pipeline data, project health, revenue hours, go live dates, etc.
  • Partner with delivery teams to establish forecasts/metrics and then track performance against those metrics on a weekly/quarterly basis.
  • Assist management team with identifying ways to utilize resource teams to achieve utilization and financial targets
  • Develop solutions and reporting metrics using multiple tools and datasets such as MS Excel, SharePoint, Confluence, Tableau, and Power BI
  • Identify workflow/system improvements and work with delivery and operations team to enact change
  • Design, develop, and implement special projects, based on business needs.
  • Procure and manage hardware for Professional Services
  • Facilitate internal and external invoicing, as well as client rebills
  • Provide periodic business metrics and ad hoc report generation
  • Performs other job-related duties and responsibilities as assigned

Qualifications

  • BS/BA college degree in related field or equivalent experience is required
  • Excellent organizational skills and ability to follow-through until process completed
  • Appreciation for Critical Path Thinking with relation to organizing activity-driven tasks
  • Expanded Microsoft PowerPoint & Excel knowledge is required
  • Power BI, Tableau or SQL experience is desired
  • Excellent verbal and written communication skills
  • Software life cycle knowledge
  • Ability to multitask
  • Ability to prioritize tasks

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2020-594

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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