Business Development Representative

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Tyler is seeking a Business Development Representative (BDR) to join our Sales team. In this role, you will act as the first point of contact for prospects by assisting with outbound prospecting, inbound lead qualification, existing customer growth, and delivering on team targets through cold calling and the use of Tyler’s Customer Relationship Management (CRM) system. The BDR develops client relationships, applies sales techniques to generate new sales leads, and provides sales groups with a pipeline of well-qualified leads.

The ideal candidate has strong phone and persuasion skills and a passion for developing new business opportunities. Travel will be needed to attend trade shows and industry events, as well as to meet with others in the portfolio (less than 10% travel).

Key Responsibilities

  • Collaborate with marketing, sales, and support teams for focused prospecting to assist in uncovering potential opportunities and create a pipeline of well-qualified opportunities for the sales team
  • Identify and generate leads, schedule meetings and presentations through cold calling and relationship building and support other sales initiatives within defined territories and product lines
  • Follow-up with inbound leads to determine the level of interest, timeframe, and budget to further qualify the lead for sales
  • Maintain CRM system with competitor information, contacts, and account information
  • Develop an understanding of the competitive landscape in the public sector market and perfect the delivery of Tyler messaging around assigned software product lines
  • Work with Business Development leadership to produce periodic reporting providing visibility of calling and prospecting activities
  • Develop knowledge of the territory, key competitors, existing Tyler opportunities/relationships, client satisfaction, and key messaging that will lead to meaningful interactions with potential prospects
  • Meet monthly and quarterly goals in accordance with the business plan

Scope, Impact, or Complexity

The majority of the Business Development Representative’s time will be spent conducting cold calls to potential prospects, following up on and further qualifying inbound leads, and developing prospecting target lists. As the first point of contact for potential prospects, generating interest in Tyler's solutions and portraying Tyler’s mission, vision, and values will be important factors in achieving successful prospect conversations.

The Business Development Representative must be able to:   

  • Stay current on new product offerings and communicate Tyler’s product portfolio to potential prospects based on their needs and interests.
  • Have a comprehensive understanding of Tyler’s competitors, buyer personas, pain points, and key messaging to have effective conversations with prospects.
  • Be effective/ comfortable making cold calls, including overcoming objections and quickly building credibility with prospects.
  • Leverage marketing automation, CRM, and lead management processes to discover and further qualify potential opportunities for sales.

Work with the only low-code application development platform purpose-built for the public sector. With a focus on case management and business process management, you can help government agencies at every level organize and automate data, tasks, regulations, and interactions in a way that is configured to their specific needs.


Herndon, Virginia




  • Bachelor’s Degree in Business, Marketing, or relevant Business or Information Technology field, or comparable work experience.
  • Previous sales experience is preferred
  • Good interpersonal, communication, and presentation skills
  • Professional phone demeanor; prior phone and/or customer service experience
  • Well-developed logical thinking and reasoning skills
  • Prior exposure to technology/software sales
  • Solid knowledge of Microsoft Office products
  • Excellent organizational and time management skills
  • Highly motivated with the ability to successfully work independently and within a team environment
  • Ability to travel occasionally to trade shows and other industry events, as needed (less than 10%)

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2022-2001


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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