Deployment Project Manager

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Tyler Technologies is currently accepting applicants for the position of Deployment Project Manager to oversee the implementation and coordination of Deployment Team engagements Tyler’s ERP Deployment Team. The Deployment Project Manager will manage all the tasks for the teams required to deploy, upgrade and migrate SaaS and on premise ERP clients.  The Deployment PM will play a key role in communicating and reporting status, projections, progress, risks and issues to all stakeholders.

The ideal candidate will be able to manage and schedule multiple projects and handle a large volume of communication with various clients and inter team departments with a positive attitude.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine | Renton, Washington | Remote

Responsibilities

  • Work with the Infrastructure, Networking, Hosting Operations, Support, Implementation, ERP Technical Services teams, LGD Technical Services teams, Tyler Forms Design, Sales, and Client to deliver coordinated services and fulfill contractual obligations.
  • Conduct planning sessions with leadership and analysts to create project plans for installs, upgrades, and migrations for ERP clients.
  • Publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support and leadership.
  • Coordinate after-hours implementations, deployments and/or project work for hosting services and report status success/fail to leadership, support and business.
  • Conduct planning sessions with the teams to create task breakdowns (WBS), RACI charts, and plans for building out a new environment and bringing new customers live.
  • Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the build, migration or upgrade plans, immediately notifying affected parties of any schedule changes.
  • Develop the deployment project plan and officially start new client installations by conducting kick-off conference calls with clients. Plans include ensuring hardware diagrams are completed, work with the Deployment Coordinator for scheduling, and ensuring expected responsibilities are communicated. 
  • Coordinate across Tyler Departments and Divisions for Total Tyler contracts to provide seamless Deployment coordination.
  • Act as a single point of contact for Implementation Project Managers and New Clients for the initial Deployment, outstanding issues, pre-LIVE technology needs to be provided by the Deployment Team
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Conduct high-level discussions with existing Munis clients and provide technical options for their migration to new technology or purchase of additional Tyler products.
  • Prepare and/or maintain accurate lists of Tyler clients to be targeted for technology upgrades due to changing technology and provide Sr. Management with progress updates on those efforts
  • Notify clients on Retired Product of pending deadlines
  • Provide Sales Quotes for Deployment services and additional licenses needed for hardware migrations, version upgrades, and miscellaneous technology services.
  • Process Signed Quotes into Product Order Forms

 Qualifications

  • Bachelor’s degree in business, computer science, MIS, or comparable experience.
  • Prior project management experience.
  • Basic knowledge of server hardware and network configurations, including web servers.
  • Extensive knowledge of Microsoft Word, Excel, Outlook, and SharePoint.
  • Working knowledge of Microsoft OneNote, Visio and InfoPath.
  • Strong analytical and problem solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Requires coordination with after-hours team members outside of standard business hours.
  • Strong negotiation, conflict resolution, and persuasion skills.
  • Valid driver’s license and ability to travel.

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $56,648 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2022-763
INDERP
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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