Implementation Consultant

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Location

College Station, Texas | Remote

Travel

25-50%

Responsibilities

 
  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
  • Host client-facing meetings to understand and document clients’ business processes.
  • Configure applications based on business needs and accepted best practices.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and the company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • Work closely with implementation field staff, Project Managers, and clients to troubleshoot and resolve critical issues and ensure training days are not interrupted.
  • Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
  • Work closely with clients, internal business units, and third-party vendors to ensure successful data transfer between products.
  • May participate in the annual User Conference. Facilitate user group discussion on assigned modules/topics.
  • Perform other job-related duties and responsibilities that may be assigned from time to time.
  • 5-50% travel expected.
 

Qualifications

 
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal skills including verbal and written communication, strong attention to detail, and customer service.
  • Strong Microsoft Office skills (including but not limited to Visio and related tools).
  • Strong problem solving and analytical skills.
  • Ability to be successful working on highly visible deliverables
  • Demonstrated ability to successfully collaborate across team or division boundaries
  • Proven ability to consult successfully with clients by exhibiting sound judgment and presenting viable recommendations.
  • Strong organizational skills with a proven track record of prioritizing, managing, and executing multiple priorities successfully.
  • Amazing team player and constant learner.
  • Desire to work in a fast-paced, entrepreneurial environment.
  • Must be able to travel.
  • Ability to use low-code tooling to configure project deliverables.
  • Familiarity with SQL a plus

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $58,285 - $84,600 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-7091




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

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