Product Manager

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Tyler Technologies helps governments use data more strategically and effectively in the design and delivery of their programs and missions. Our data platform and cloud-based solutions support the world’s most ambitious data programs at every level of government and are a cornerstone of Tyler Technologies’ Connected Communities strategy.  

We are looking for a Product Manager to support the business analysis and technical delivery of a new suite of data-centric, Socrata solutions for Tyler clients in the justice, public safety, community development, and public administration verticals. The mission is to collaborate with clients and stakeholders across Tyler to identify, design, develop, and bring to market cloud-based solutions that solve pressing problems in these verticals with a focused application of domain-specific data.

This is a new role, and the person who fills it will have a unique opportunity to help shape the vision and process for how the Socrata platform supports the delivery of Tyler Technologies’ Connected Communities strategy (Link to: https://www.youtube.com/watch?v=54GLZaqz-_4).


Responsibilities

  • Developing a hands-on understanding of client problems and aspirations in a government vertical at a deep- and granular-enough level to provide actionable inputs for product direction and use case selection, in your product area.
  • Driving the research-enabled ideation process from hypothesis to shipping value to customers
  • Working closely with early adopters to translate their client problems and our solutions into specific data-centric narratives, complete with data source identification, schema design, data modeling, and user scenarios.
  • Understanding and communicating the product vision, priorities, and success metrics for your product area.
  • Being a champion for agile product development and the continuous improvement of the product development process.
  • Overseeing requirements analysis and project decomposition activities that set engineers up to efficiently and sustainably deliver value to clients.
  • Establishing and monitoring relevant product and usage metrics and provide data-informed recommendations for new investments.
  • Triaging and prioritizing defects and escalations reported by clients and internal users, and notify clients about new features and capabilities.
  • Communicating information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems.
  • Being the chief internal and external advocate for your product’s point-of-view while enabling our go-to-market teams to tell a compelling and credible story to the market. Traveling to meet face to face with users and participate in research, design, and feedback session. Travel, at its peak and when it’s safe, is expected to not exceed 15% of your time.

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Seattle, Washington

Travel

10-25%

Qualifications

  • A passion for (or latent interest in) public service, civic technology, and helping government customers be more efficient, responsive, and equitable
  • Familiarity with Agile development practices and an iterative mindset.
  • A heightened sense of personal accountability for delivering positive customer and business outcomes
  • Insatiable intellectual curiosity and willingness to quickly acquire expertise about unfamiliar subjects.
  • A “get to yes” mentality, focus on creative execution and enthusiasm for making hard choices, in close collaboration with your stakeholders.
  • Ability to work cross-functionally, thoughtfully manage multiple competing priorities, and ask for help when needed.
It would be great if you also have…
  • Direct experience working for, selling to or developing products for government agencies.
  • 1-2 years of product management or user experience design in a fast-paced, data driven environment.
  • Experience shipping products or features..
  • Experience working with Jira or Atlassian products.
About Us

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 26,000 successful installations across more than 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. A financially strong company, Tyler has achieved double-digit revenue growth every quarter since 2012. It was also named to Forbes’ “Best Midsize Employers” list in 2019 and recognized twice on its “Most Innovative Growth Companies” list. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at tylertech.com. To learn more about our Socrata solutions, visit tylertech.com/products/socrata.

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.    

We are committed to making continual progress in everything that we do.

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Requisition Number:2021-476

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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